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Work Background
Bloq.itProject Manager
May. 2025
EuronextCyber Security Team Coordinator
Sep. 2024 - May. 2025
FARFETCHProject Manager Associate
Jan. 2023 - Sep. 2024I have been working as a Project Manager in different projects, focused both on B2B and B2C. Some project examples can be: - The integration of new Partners; - The development of new Tier concepts (Tier 1) and respective new required processes (a more premium experience to the customer); - The reduction of duplicated items produced; - The restructure of the Incentive's Model for Partners - introducing a new model with new variables and a different payout; - The introduction of new service features, such as, Exchanges for the final customer (developing one process that aggregates all the information about the current order and the exchange).
FARFETCHOperations Strategy Associate
Jan. 2022 - Dec. 2022
KPMGManagement Consulting Advisor
Sep. 2019 - Jan. 2022Lisboa e Região, PortugalWorking in projects involving Digital Transformation and Customer Experience both in Portugal and abroad. From all the projects, it is worth highlighting my involvement in the: - Identification of the possible areas of optimization for the business, as well as, in the design of the new processes to be implemented; - Implementation of European Directives such as, the PSD2; - Development of international benchmarks and in the identification of new practices to be followed and/or to be implemented by other companies; - Improvement of Customers Journey, mapping the actual journey, with the identification of the main Touchpoints for the business, as well as, the main Pain Points, Gain Points, Emotions and Expectations for the customer along the respective journey; and finally, converting all these identified issues, points of improvement and recommendations into the new and future journey, for an improved service and increased customer experience; - Testing - identifying and reporting potential errors and discrepancies found in the developed screens both in DEV and PRE, according to the pre-established user stories and mockups set for the business, before the actual production and release.
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