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Work Background
BNY MellonSVP Enterprise Agile Practices Coach
Mar. 2024United StatesGetting the best out of individuals and teams using Agile principles and human interaction.
BNY MellonEnterprise Agile Transformation Coach
Oct. 2021Pittsburgh, Pennsylvania, United StatesHelping to lead an enlightened and scalable Agile Transformation to BNY Mellon teams
BNY MellonAgile Transformation Coach
Oct. 2021Pittsburgh, Pennsylvania, United StatesHelping to lead an enlightened and scalable Agile Transformation to BNY Mellon teams
AdvisoryCloudAdvisor
Apr. 2021 - Mar. 2024
Highmark HealthAgile Coach
Apr. 2020 - Oct. 2021Pittsburgh, Pennsylvania, United States
Highmark HealthScrum Master
Jun. 2019 - Apr. 2020Greater Pittsburgh Area
CompuGroup TechnologiesProject Manager Scrum Master
Jun. 2019 - Apr. 2020Highmark, Pittsburgh, PA
Self EmployedSelf Employed
Sep. 2018 - Jun. 2019Greater Pittsburgh AreaUsing this time to strengthen my private consulting services and new certifications.
Duquesne Light CompanyProject Manager Scrum Master
Jun. 2018 - Aug. 2018Greater Pittsburgh AreaContract from OpenArc: Project Manager / Scrum Master for the Outage Management System re-platforming.
* Core Scrum Team of 2 developers, 1 QA, 1 Product Owner, 1 Network Architect, 1 BA
*
Global Tel*LinkProgram Manager
Mar. 2017 - Apr. 2018Greater Pittsburgh AreaProgram Manager for Global Tel*Link (GTL) to manage the implementation of custom designed Inmate Telephone Systems (ITS) and Inmate Tablet Systems for inmates at County and State correctional facilities. Day to day with management interaction with Department of Corrections Clients, GTL Business Analysts, GTL Implementation Project Managers, GTL Development and QA, and Focused Client Teams. As Program Manager, working within the PMO to manage the considerable effort in the secure implementation of networks, telecommunications lines, security, app development, deployment, and technical support in getting hundreds (and thousands) of these devices to inmate populations. Using these unique services on their tables, Inmates can individually stream educational programs to get their GED's, look up information from online law libraries, find health and nutritional information, or stream games and music for entertainment and personal enlightenment. Studies show these type of tools break the cycle of recidivism. I am improving lives with my effort. Tools used: Smartsheets, Microsoft Project, Microsoft Visio, Microsoft Office. Scrum/Agile processing including Kanban and daily standups.
MylanProject Manager
Jul. 2016 - Sep. 2016Southpointe, PittsburghContract Project Manager with Mylan Labs.
Giant Eagle, Inc.Project Manager, Pharmacy IT
Dec. 2015 - May. 2016RIDC Park, Pittsburgh PAContract Project manager involving the Federal 340B pharmaceutical discount program and the integration of Macro Helix (Atlanta, GA) as a 340B Processing vendor and migration to a 340B Gateway.
* Setup shareholder meetings, defined charter and scope of project, and led the project kickoff
* Held weekly vendor status meetings and regular business analysis, coding, and development meetings
* Communicated changes and adjusted timelines for changes to scope Project manager for Point of Sale HIPAA authorization at Giant Eagle Pharmacies
* Worked with Business Analysts and Commercialization teams to create point of sale terminal screens that would capture a customer’s authorization to share their HIPAA information to Giant Eagle internal marketing. This would allow targeted programs offering health programs and discount drugs to the consumer.
* Worked with the RxRewards team to apply customer loyalty points to consumers after the HIPAA Authorizations had been captured. Project manager to gather information for a potential RFP evaluating data switching vendors Relay Health and Emdeon (Change Healthcare)
* Worked with Business analysts and IT staff to determine evaluation criteria
* Worked with Giant Eagle Sourcing department to identify RFP process and requirements
AllscriptsdbMotion, Manager Technical Support
Jan. 2014 - Mar. 2015Greater Pittsburgh AreaManager of Technical Support in the Customer Support division of dbMotion/Allscripts, LLC. Managed a team of five responsible for doing an incredible job of Tier 2 customer facing analysis and troubleshooting of a complex Electronic Medical Records integration and management system. Developed support team strategies and goals while maintaining customer relationships, resolving customer facing conflicts, and filtering issues that would be handled by development, implementation, and database teams. Integral contact with project managers, field engineers, and Allscript Technical Support in North Carolina. *Helped to initiate a Tier 1 call answering and support engagement team in India. *Regular weekly status meetings with technical departments across the USA and Canada including UPMC, UMASS, Riverside, Ridgeview, Huntington Memorial Hospital, Winnipeg Regional Health Systems, and many others. *increased department visibility and technical productivity as our customer base tripled within a year.
Self-employed Computer Networking consultant specializing in Packet/Protocol Analysis ToolsIndependent Businessman, Independent Product Representative
Mar. 2013 - Dec. 2015Pittsburgh, PAIndependent analyst for enterprise network systems using state-of-the-art performance analysis and monitoring tools. Representative for Medium business and Enterprise level Deep Packet Inspection tools capable of analyzing data traffic at amazing line rates (Netfort Technologies' LanGuardian) and providing stellar troubleshooting and performance information.
Mckesson HVSMcKesson Pharmacy Systems & Automation, Project Manager (Systems 3)
Aug. 2011 - Mar. 2013Moon Twp, PAProject Manager for MPS&A Research and Development initially reporting to the Senior VP of R&D. Worked with Developers, Product Managers, Brand Managers, and Business Analysts to implement and maintain effective project management for multiple software releases in the Enterprise Pharmacy Software market. Accomplishments:
* Created a weekly report detailing the changes to Release 3.1, 3.2, and 3.3 of the EnterpriseRx software. These reports highlighted risk assessment, resource scheduling, and cross-functional communication in addition to project management.
* Worked with Development Managers and Product Managers to create effective resource scheduling
* Worked with my R&D Team to meet and exceed goals including reduced code debt, reduced escape rate, and meeting the timeline of each release from Analysis to Implementation.
* Reported to the Senior Director TPM and PMO and continued to assist in SDLC goals and expand the scope of progress monitoring
* Effective team-player helping with morale building, cross-functional communication, and motivation.
ITT Technical Institute, Pittsburgh, PAAdjunct Computer Networking Systems Professor
Mar. 2010 - Jan. 2016Adjunct instructor at ITT Techical Institute. Teaching between two to four courses per term including subjects of Windows 7, Cisco switching and routing, WAN and LAN technologies, Networking protocols, and Professional Procedures and Portfolio creation.
Capital Technologies Int'lInformation Projects Manager
Nov. 2004 - Mar. 2009Responsible for the creation of an IT department for a start-up energy technology company specializing in oil reclamation, biofuels, and waste-to-energy technologies. Position of Information Projects Manager also responsible for outbound corporate information flow and business development/marketing. Information Projects Manager: Responsibilities for Business Development including the creation of first-line marketing to prospective investors. This included the analysis of customer needs, the development and delivery of specialized PowerPoint presentations, and follow up with all parties until transferred to the next appropriate processes or personnel. Latest responsibilities added the development of corporate unified communication strategies including mission and vision statements, performance review changes, and shared databases to prevent redundant and conflicting data. Acted as a corporate ambassador and represented the company in a variety of formal and informal talks on Biodiesel and energy technology in public and private forums. Delivered interviews for NPR radio, the Pittsburgh Tribune-Review newspaper, and the City Paper weekly on green technologies.;
Capital Technologies, IncInformation Projects Manager (CTI Biofuels
Oct. 2004 - Mar. 2009Manager of IT for a dynamic energy technology company of 100 employees based; Responsibilities included the management of IT staff responsible for all networking, telecommunications, and mobile productivity technologies. Created IT presence and policies in a startup organization. Set up transparent network access between three buildings in three distinct parts of Pittsburgh - an analytical lab site, a design and manufacturing site, and an administrative site. Hardware and software used included Cisco routers and Microsoft Server 2003 throughout the computing cloud Developed strategies and policies for the effective use of IT and Telecommunications throughout the company including the development of Help Desk and Training processes and analysis of effective IT tools for business processes. Assisted in the selection and implementation of SAP Business One as our ERP program. Worked closely with engineering and upper management to assist in automation of biodiesel plants being built at our facilities and remote communications to client sites
Integrated a Merlin Legend system for the corporate telephone system and then selected and implemented a full Cisco VoIP solution as its replacement.
Witness SystemsTechnical Trainer
Oct. 2003 - Oct. 2004Technical trainer, domestic and international:
Witness was a manufacturer of Call Center and Contact Management SystemsResponsible for the delivery of Witness Learning Networks courses including the Installation and Administration of Witness' ContactStore management platform and eQuality Producer e-learning development platform. Worked closely with Course Development and Product Managers to provide excellent customer training for medium and large call center customers. Courses were delivered at Witness' corporate classrooms, customer on-sites, and web-based "webinars". Consistently rated high on class evaluations and the ability to enhance group effectiveness.
Worked along with Product Managers to expand marketing roles within training
DataPlusAccount Manager
Sep. 2001 - Dec. 2002Account Representative for Western Pennsylvania, Ohio, and Western New York:
Managed corporate accounts specializing in network and telecommunications testing and infrastructure development.
Principal lines include Tektronix oscilloscopes, Agilent, Fluke, Finisar/Shomiti LAN/WAN/SAN testing solutions, Proxim wireless networking, CXR Telecommunications, Net to Net technologies and others.
RADCOMProduct Marketing Manager
Apr. 2000 - Aug. 2001Promoted and challenged to create market interest and energy for new developments in the PrismLite and RC100WFL protocol analyzers and VoIP Performer test solutions. Selected Results: Set up quarterly "Roadshows" with our nine sales rep organizations concentrating on product training and certification of current applications and technologies.
Developed product launch packages containing comprehensive competitive analyses, web and print promotion, features/benefits matrix, hands-on training exercises, 15-minute demos, and product data sheets.
High visibility in presentation of RADCOM solutions at trade shows, seminars, "bakeoffs", "interoperability events" and sales meetings at major carriers, CLEC/ILEC's, and enterprise environments.
RADCOMProduct Manager/FSE/Technical Trainer
Jan. 1999 - Jun. 2001job responsibilites included training and support of packet analysis technologies to major telecommunication firms
RADCOMField Service Engineer/Technical Trainer
Oct. 1998 - Aug. 2001Worldwide training and support for RADCOM network testing equipment. Product manager for RADCOM VoIP software.
RADCOMSenior Sales Engineer
Sep. 1998 - Aug. 2001Responsibilities included the pre- and post-sales support of nine manufacturer's representative agencies (approx 40 sales reps) carrying the RADCOM line in the United States and Canada. Strong interaction with customers and reps. Selected Results: Provided technical and marketing assistance in selling and marketing the Radcom product lines.
Directly responsible for a 12% increase in sales in the South East US and Chicago regions in the 4th Qtr 1998 and 1st Qtr 1999 and contributed heavily to the 38% annual revenue growth at year end 1999. Participation in major trade shows such as Comdex, Networld+Interop, IBM Network Tools Forum, and others
Network GeneralSr. Technical Trainer/Contract Training Manager
Jan. 1998 - Dec. 1999Started wtih Network General as Subject Matter Expert for training on packet analysis of ATM (Asynchronous Transfer Mode) networks. Helped to develop and deliver training courses to major telecommunications companies around the world. Became the Manager of Contract Trainers and directed and communicated with multiple training individuals and agencies who would deliver Network General Training.
Network GeneralManager of Contract Instructors
Apr. 1997 - Sep. 1998Manufacturer of Computerized Solutions for Network Visibility and Security; Initially hired as a senior level technical instructor for ATM Technology courses for Network General's Sniffer University and eventually promoted to Manager of Contract Instructors and Instructor Certification. Managerial responsibilities for twenty-two North American contract instructors where responsibilities included hiring, training, and negotiation of contract content for each individual contract instructor. Implemented formal certification standards for both contract and full-time instructors through the use of Train-the-Trainers, written and practical tests, mentoring, and class audits. Helped develop Network Associates' first end-user certification program certifying technical knowledge of the NetTools:Manage software suite. Presentation of technical networking courses including "Introduction to Troubleshooting Networks with Sniffer," "Troubleshooting Ethernet Networks with Sniffer," "Troubleshooting Wide Area Networks with Sniffer," and "Troubleshooting ATM Networks with Sniffer". Courses were taught at regional training centers, hotel conference centers, and at customer on-site locations. Specialized in the training and consulting of clients interested in implementing ATM (Asynchronous Transfer Mode) networks troubleshooting operations with the NAI ATM Sniffer. Acted as the SME (subject matter expert) on ATM training courses. Over 95% positive rating in student evaluations.
FORE SystemsTechnical Training Specialist
Feb. 1995 - Apr. 1997ATM Network Component Manufacturer; Tasked with the development and delivery of courses in Asynchronous Transfer Mode (ATM) Networking for FORE Systems direct sales staff, support engineers, and customers. Courses taught included Introduction to ATM, ATM Theory and Switch Operations, Introduction to ATM LAN Emulation, Introduction to the FORE LAX-20, Introduction to the ForeView Network Management System. Taught courses at the FORE Training Center as well as many training sessions at client sites in the USA, Canada, Singapore, and Australia. Students included FORE internal staff and new hires, resellers, distributors, VARs, and FOREThought Partners (including Northern Telecom, Cabletron, Optical Data Systems, and others). Specialized in training on all FORE products. Developed much technical knowledge on FORERunner Switches (ASX200, 200BX, ASX1000, LAX20), and adapter cards (SBA200E, HPA200, PCA200E). Adjusted Courseware for ForeView 3.0 and ForeView 4.0. Taught standard and pre-standard methodologies for network design of virtual circuits and signaling.
Over 95% of student evaluations gave high marks to my enthusiasm, ability to answer questions, and flexibility as an instructor.
FORE SystemsSr. Technical Trainer
Jan. 1994 - Dec. 1998Worldwide training on FORE Systems Switches and Software and the principles and implementation of network systems using Asynchronous Transfer Mode (ATM).
Bob Banerjee, musician: violin, mandolin, and guitarIndependent Musician
Jan. 1990 - Dec. 2010Musical performances in a diverse number of genres and venues. Playing Classical, Country, Celtic, Fusion, Pop-Jazz, Weddings, Cocktail Hours, Corporate Special Events.
Calgon CorporationInformation Technology
Jan. 1988 - Dec. 1993Greater Pittsburgh AreaSystem Analyst and Training
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