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Work Background
MacroActiveProduct Manager
Jun. 2024
Axiata Digital LabsSenior Business Analyst
Aug. 2022 - May. 2024Colombo, Western Province, Sri LankaPractice : Business Operations and Support Services (BOSS) Perform software requirement elicitation by identifying stakeholders, negotiating conflicts among stakeholders, perform requirement analysis, backlog creation, product backlog grooming and documentation of functional requirement specification, perform JIRA User Story creation and related requirement recording activities, liaise closely with the project team during project implementation, perform a verification cycle of new developments to ensure match to requirement, participate and provide required support during the project UATs, user manual creation, user training and knowledge transfers.
RedBeryl ITBusiness Analyst / Product Owner
Jan. 2021 - Aug. 2022Colombo, Western Province, Sri LankaProactively involved in requirement gathering and analysis, market research, user story and product documentation, project coordination and management, client handling (local + international), efficient stakeholder management, associate BA training and guidance, leading the BA team, quality assurance and product testing, product ownership, client agreements and financial proposals, as well as conducting product demos. Notable Projects: ● Learning Management System (eCademy) – BA & Product Owner ● Gym Management Application (figurepro) – BA & Product Owner ● Performance Tracking and HR Solution (ProMate) ● Internal Audit System (iloops) ● NOQTAH eCommerce Web Application
RedBeryl ITJunior Business Analyst
Nov. 2019 - Jan. 2021Sri LankaInvolved requirement gathering and analysis while learning the processes, user story and product documentation, user manual creation, client handling (local + international), quality assurance and product testing and client agreements. Notable Projects: ● Casons Rent-A-Car Web Application ● Paymate Software (HR & Payroll Solution) ● OnMe.ok eCommerce Web Application ● RedBeryl HelpDesk Web Application
ASB Freight (Pvt) Ltd.Management Trainee
Dec. 2017 - Sep. 2018Sri Lanka● Managing all sea & air import rates, coordination with the international agents holding responsibility on behalf of ASB Freight. ● Dealing with overseas customers, shipping lines such as Maersk, Safmarine, OOCL etc and other relevant parties when necessary to complete the shipment hassle free. ● Come up with innovative ideas to enhance ASB Freight’s work efficiency. ● Finding solutions to client based or shipping line/forwarder based issues in shipments.
Diamond International Lanka (Pvt) LtdAssistant Manager Operations
Sep. 2015 - Nov. 2017Kelaniya, Sri Lanka● Managing all import & export documentation, coordination with international buyers holding responsibility on behalf of Diamond International. ● Dealing with freight forwarders, shipping lines and other relevant parties when necessary to complete the shipping documents. ● Handle import & export costing. ● Follow up with the imports, manage stocks and place orders when necessary. ● Customer care and helping on all customer related issues both local and international sectors. (Follow up/ business development). ● Finding new customers for exports while following up with the current customer base. ● Manage e-marketing campaigns when necessary.
Diamond International Lanka (Pvt) LtdOperations Executive
Sep. 2014 - Aug. 2015Western Province, Sri Lanka● Sales coordination and administrative work relate with sales and marketing (Imports & exports where required) ● Preparation of tenders & quotations. ● Coordination of all import & export shipments & holding responsibility together with Assistant Import & Export Manager in handling all relevant coordination (Shipping & logistics). ● Assisting & cooperating with all banking matters & handling all assigned administrative, accounting tasks + record keeping. ● Customer care and helping on all customer related issues both local & international sectors (Follow ups/ business development).
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