Nino Kapanadze

Customer Success Manager

Customer Success ManagerCustomer Service

I am a customer-focused professional with experience in client communication, issue resolution, customer experience, and cross-functional coordination. Throughout my work in project coordination, social media management, and academic support, I have consistently helped users, clients, and teams by answering inquiries, resolving issues efficiently, coordinating requests, and ensuring a positive service experience. I am skilled at managing communication across multiple channels, handling customer concerns with empathy and professionalism, organizing workflows, and collaborating with teams to deliver timely solutions. My background has helped me develop strong problem-solving, multitasking, and relationship-management skills, which I am excited to bring into customer support and customer success roles.

Feedback from Nino’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Project Manager

SkillzyProject Manager

Jan. 2025Led a cross-functional team to launch a platform connecting learners and teachers, achieving 100% project milestone completion on schedule. Implemented workflow tools (Trello/Asana) that improved team efficiency by 30%. Coordinated with stakeholders to produce a functional MVP within 6 months

Customer Support Manager

Bank of GeorgiaCustomer Support Manager

Sep. 2023 - Feb. 2025Answering inbound calls and making outbound calls, doing daily, weekly and monthly report, solving customer issues and having communication with appropriate department of the company if needed.

Teaching Assistant

Free University of TbilisiTeaching Assistant

Feb. 2023 - Aug. 2024Doing consultative meeting before all the in-class activites, attending all the seminars and sometimes conducting them. Reviewing and amending the tasks before lecturer reads it

Customer Service Specialist

GlovoCustomer Service Specialist

Feb. 2019 - Feb. 2023Answering incoming chats and solving customer, driver and the store problems. Communicating with team lead almost every day and making reports about all the actions done by me, customer, driver and store

Requests

Touchpoint image

8

Looking for a Job

Customer Success Manager in SaaS – driving client value

Touchpoint image

0

Personal Pitch

Customer Success Manager – driving service and retention

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Nino on Intch

Customer Service

1786135 people

16

CHRO, VP People, HR Executive, Chief Talent Officer @ Cuacasus Auto

17

Learning & Development Partner @ Bank of Georgia

17

Risk Director @ Tegeta Holding

Customer ServiceCustomer Success Manager

229615 people

15

Operations manager @ Veles Club International

24

Self-employed virtual host,Airbnb and Booking, STR Specialist @ MaRKoS The SuperHost

16

Senior Branch Manager @ Bank NXT