Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
TERRA KAFFEDirector of Operations
Nov. 2024 - Nov. 2025New York● Owned end-to-end retail operations across procurement, demand planning, fulfilment, and logistics for a
$12M+ global hardware and subscription business with 250+ SKUs.
● Partnered with executive leadership to structure board reporting, departmental KPIs, and operational
narratives supporting bridge and Series B fundraising processes.
● Led go-to-market and operational readiness for new hardware and software launches, coordinating
product, pricing, logistics, and inventory planning to support scalable rollouts.
● Led NetSuite ERP implementation, integrating finance, procurement, and logistics data to improve
reporting accuracy, accessibility, and process standardization.
● Built SOPs, team operating rhythms, and OKR frameworks that improved execution consistency shown
through elevated OTIF & CSAT scores
● Deployed AI-driven forecasting and analytics system (Rilix) to improve demand prediction and
operational decision-making across supply chain and inventory planning.
TERRA KAFFEOperations Manager
Jan. 2022 - Jan. 2024New York● Designed and managed a multi-node international 3PL fulfilment network supporting serialized SKUs
across direct-to-consumer and retail channels.
● Created and oversaw launch of subscription services, coordinated with engineering team on app
integrations
● Negotiated vendor agreements & built internal EDI (TrueCommerce) infrastructure with major retailers
● Managed international supplier relationships across China and Europe including purchase orders, lead
time planning, inbound freight coordination, and production forecasting.
● Renegotiated domestic (UPS/Fed Ex) & global carrier agreements reducing logistics costs by $500k
annually while improving delivery performance and SLA reliability.
TERRA KAFFEOperations Associate
Jan. 2020 - Jan. 2022New York● Analysed marketing funnel performance and customer acquisition metrics, adjusting messaging and
campaign assets to improve conversion.
● Built dropship partnerships with nationally distributed coffee companies, and the supporting logistics
infrastructure to expand retail assortment without adding inventory complexity.
● Built operational dashboards and KPI frameworks used by leadership to monitor performance across
sales, supply chain, and customer operations.
GROUNDWORK COFFEEOperations Associate
Jan. 2018 - Jan. 2020Los Angeles● Coordinated wholesale distribution to major grocery retailers including Whole Foods, managing LTL/FTL
logistics and SAP inventory workflows.
● Reorganized fulfillment warehouse serving 50+ employees for streamlined inbound, outbound, &
inventory operations
● Developed direct sourcing partnership with Vietnamese K’Ho coffee farmers
CLAUS MEYER’S BAGERIBaker/Operations
Jan. 2016 - Jan. 2018New York● Baked bread for “Noma” family member bakery + Multi-Michelin star restaurants “Aska” and “Torst”
● Managed inventory and coordinated supply logistics between NYC bakery and company owned wheat
farms in Europe
THE DUTCHPastry Cook
Jan. 2015 - Jan. 2016New York● Worked in high-volume restaurant operations, building precision, pace, and execution discipline under
service pressure while gaining expertise in the hospitality world.
Intch is a Professional Networking App for the Future of WorkSee more people like John on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1005980 people
15
Managing Director @ Streamfield Business Support
16
Virtual Assistant & Events Manager @ Self Employed
15
Photographer/Editor/Art Director @ The Artisan Photographer
140995 people
16
Virtual Assistant & Events Manager @ Self Employed
18
Business Assistant @ Self Employed Remote Worker
19
Creative Audio Mix Engineer @ EnTrance