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Work Background
Arteria AIManager, Professional Services
Nov. 2023 - Sep. 2025
MindBeaconAccount Executive
Jan. 2020 - Nov. 2023
MindBeaconBusiness Manager
Mar. 2018 - Apr. 2020Toronto, Canada Area
Morneau ShepellAccount Manager
Jun. 2016 - Mar. 2018Toronto, Canada AreaOwn the relationship of 60 mid to large size domestic and global clients. Foster long lasting relationships by meeting with key stakeholders quarterly. Uncover opportunities to drive new business. Manage all administrative tasks such as renewal proposals, quarterly usage reports, and quality assurance investigations.
Morneau ShepellProgram Manager
Sep. 2010 - Jun. 2016Edmonton, Canada AreaDevelop and maintain relationships with various organizations to support the health and well-being of their employees, ultimately enhancing organizational culture, engagement and productivity. Initiated contact to further developed a network of hundreds of clients, advisors and industry leaders in order to maintain continuous promotion of products and services. Work with clients to develop successful promotion strategies, each unique to their employee demographic, corporate culture and internal lines of communication. Present 30 minute presentations to audiences as large as 400 people and facilitate two hour training sessions to managers and senior leadership. Research industry trends and analyze utilization history to produce usage reports to show return on investment to key stakeholders Create communication read by hundreds of clients to promote new services and upcoming events. Modify promotional documents to target specific industries and generate sales of products and services.
Shepell.fgiE-Counselling Administrator
Mar. 2009 - Aug. 2010Toronto, Canada AreaCompleted various administrative tasks while meeting strict deadlines to ensure clients were connected to the appropriate support within contracted time frames. Carefully crafted email communication to clients in sensitive/emotional situations. Solely responsible for training new members of E-Counselling administrative team.
Shepell.fgiClient Care Representative
Feb. 2008 - May. 2009Toronto, Canada AreaConnected with thousands of managers, employees and their family members to arrange appropriate support through the Employee and Family Assistance Program. Identified callers in high risk situations and took measures to ensure they received immediate support. Trained new staff on the call flow.
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