I help B2B SaaS and health tech startups operationalize their customer journey and stabilize complex implementations.
My background spans 20 years of building customer-facing operations, with 7+ years in high-growth startups where I have navigated the full lifecycle from Series A to IPO and Acquisition. I specialize in solving the bottleneck problems that occur when growth outpaces process. Whether you need a full CS infrastructure build, an enterprise-scale implementation framework, or immediate operational triage to clear a sales productivity backlog, I deliver scalable outcomes.More...