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Work Background
Neolytixpatient associate
Oct. 2025 - Feb. 2026RemoteAssociate – Patient Access | Revenue Cycle Support Perform insurance benefits and eligibility verification for commercial, Medicare, and Medicaid plans using payer portals and direct insurance outreach Conduct outbound calls to US insurance providers to confirm coverage details, policy limitations, copays, deductibles, and prior authorization requirements Monitor and follow up on claim status through EPIC and multiple payer portals to identify delays, denials, or missing information Accurately update and maintain patient demographic and insurance information to ensure compliance with billing and payer guidelines Support the revenue cycle process by ensuring clean and accurate insurance verification prior to services Document verification results and claim updates clearly within the system to support downstream billing and collections teams Collaborate with internal departments to resolve insurance discrepancies and reduce claim rework
Omega Healthcare Management ServicesHealthcare Account Executive
Oct. 2023 - Feb. 2025PhilippinesOmega Healthcare empowers healthcare organizations to deliver exceptional care while enhancing financial performance. As a Healthcare Executive, I serve as the first point of contact for patients and their families, ensuring compassionate, accurate, and efficient support related to medical billing and insurance matters. Key Responsibilities: Handle inbound calls from patients and family members, providing clear, empathetic assistance for billing and insurance-related concerns Verify patient information before processing transactions to ensure accuracy and data security Assist patients with understanding and resolving medical billing issues, including payments and claims Process and update insurance information, payment modes, and claims documentation Ensure all communications adhere to HIPAA compliance and internal quality standards Document all interactions and outcomes in the system accurately and efficiently Collaborate with team leads and colleagues to share insights and improve the patient experience Utilize tools such as Change Healthcare System and Citrix Application for data access and processing
555 Villa ThaiRestaurant Specialist
Mar. 2020 - Apr. 2021Singapore555 Villa Thai was a well-known Thai restaurant offering authentic cuisine, live music, and a vibrant bistro bar experience. As a Restaurant Specialist, I played a key role in delivering excellent customer service and ensuring smooth daily operations in both front-of-house and back-of-house areas. Key Responsibilities: Operated the cash register and ensured all orders were accurately recorded and billed Greeted guests, assisted with menu navigation, and ensured a pleasant dining experience Helped prepare and serve food and beverages during peak hours Maintained cleanliness and orderliness of the dining area and service stations Monitored surroundings to proactively address guest needs and service issues Assisted in the kitchen with food prep, dishwashing, and maintaining hygiene standards Recorded stock inventory and ensured all kitchen equipment and supplies were properly stored after each shift
SitelCustomer Service Representative
Oct. 2016 - Feb. 2018PhilippinesSITEL is one of the largest BPO companies in the Philippines, delivering 24/7 customer service across multiple global accounts. As a Customer Service Representative, I provided front-line support to clients, resolving issues efficiently while maintaining a high standard of customer satisfaction and data integrity. Key Responsibilities: Handled high-volume inbound calls to assist customers with service-related issues and inquiries Resolved product and service concerns by providing clear, timely, and empathetic solutions Built strong customer relationships through active listening and effective communication Promoted new services and offerings to existing customers as part of upselling initiatives Ensured compliance with data privacy and company protocols during all interactions Documented call details accurately for quality assurance and case tracking Shared customer feedback and call insights with team members to improve service strategies Recognized as one of the top-performing agents in the team for consistent quality and customer satisfaction
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