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Work Background
AmazonPartner Performance Manager
Aug. 2022Cagliari, Sardegna, ItaliaAs a Partner Performance Manager I maintain external contact center relationships across a network that deploys up to 3K associates. Main job duties are: daily and weekly operation management, including detailed reporting and metrics preparation; being responsible for KPI achievement and improvement, including the measure of performance, effectiveness, employee engagement and customer satisfaction; represent Amazon at the Vendor teams and generate high identification of the Vendor agents with the Amazon business; solve complex customer service issues and proactively prevent negative trends, conduct root cause analysis and process standardization
AmazonCustomer Service Team Manager - Device, Digital and Alexa Support (D2AS)
Sep. 2019 - Aug. 2022Virtual Site
AmazonResolution Specialist
Feb. 2019 - Aug. 2019Cagliari, Italia
AmazonInterim Team Manager VCS
Nov. 2018 - Jan. 2019Cagliari, Italia
AmazonInterim Team Manager D2AS
Jul. 2018 - Sep. 2018Cagliari, Italia
AmazonInterim Resolution Specialist
Oct. 2017 - Dec. 2017Cagliari, Italia
AmazonCustomer Service Associate D2AS Specialist
Nov. 2013 - Jan. 2019
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