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Work Background
KRA(KENYA REVENUE AUTHORITY)Information Technology Officer
Mar. 2023Nairobi, KenyaKey Contributions. ๐น Troubleshooting system and network problems diagnosing and solving both hardware and software faults. ๐น Installation & configuration of computer hardware operating systems and applications. ๐น Monitor and maintain computer systems and networks. ๐น Configuring, deploying, troubleshooting, repairing, and maintaining end user equipment and accessories. ๐น Attend to service requests and incidents assigned within defined SLA. ๐น Capturing resolution details into the knowledge base system. ๐น Testing and evaluating new technology. ๐น Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
KRA(KENYA REVENUE AUTHORITY)Information Technology Service Desk
Jan. 2021 - Jan. 2022Kenya๐น Implemented support systems and services for the service desk that encourages end-user assistance and efficient resource usage, while recognizing areas for improvement. ๐น Collaborated with the team to determine and incorporate end-user support and training needs into projects and carried them through to completion. ๐น Increased productivity and process continuity by escalating service requests and incidents to the second and third lines within SLA. ๐น Created and managed the resolution of first-line ICT service requests and ongoing upkeep of a service desk incident database and presented the ICT operations leader with statistics regularly.
KCB Bank GroupNetwork Engineer
Oct. 2020 - Dec. 2020Nairobi, KenyaKey Contributions. ๐น Analyzed and redesigned obsolete and inefficient systems to boost productivity while introducing newer, more efficient technology, bringing the organization and network up to industry standards and assuring 99% uptime. ๐น Provided the help desk and the IT team with technical support, including debugging difficult networking issues as well as assembling new systems. ๐น Managed network infrastructure operations and configuration, including routers, switches, and computers among other devices. ๐น Evaluated network environment to identify potential hardware and software upgrades to increase network performance.
NanovenueWeb Developer
May. 2020 - Dec. 2020Nairobi, KenyaKey Contributions. ๐น Designed, created, and managed a Virtual Fair website, which was the organization's core business and accomplished all the project's goals. ๐น Collaborated with project stakeholders from marketing, content, design, development, and finance to fully grasp and execute the goal within appropriate schedules and budgets. ๐น Created public awareness of the Agricultural Virtual Fair 2020 through the Jukwaa Nano Venues website, which dramatically raised awareness and increased the number of new users to the website. PROJECTS ๐น Spearheaded the development of the Jukwaa website. A NanoVenue's virtual fair website, which allows groups to hold a virtual event.
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