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Work Background
Warner Bros. DiscoveryWorkforce support Technician
Jun. 2024 - Nov. 2025Ciudad de México, MéxicoIT Support Engineer Warner Bros. Discovery - Provided L1/L2 support to global users across multiple regions.
- Managed incidents and service requests within SLA targets.
- Troubleshot hardware, software, and access-related issues.
- Managed user accounts and permissions using Active Directory and Azure AD.
- Collaborated with global teams to resolve complex technical issues.
- Delivered support in fast-paced, high-demand environments.
Scania Latin AmericaWorkforce Support IT
Jun. 2023 - May. 2024Querétaro Arteaga, México- Provided L1/L2 support to global users across multiple regions.
- Managed incidents and service requests within SLA targets.
- Troubleshot hardware, software, and access-related issues.
- Managed user accounts and permissions using Active Directory and Azure AD.
- Collaborated with global teams to resolve complex technical issues.
- Delivered support in fast-paced, high-demand environments.
icorpIngeniero IT ( Backup)
Sep. 2022 - Jun. 2023Querétaro Arteaga, MéxicoAs a Backup Engineer at Icorp, I was responsible for providing temporary IT support coverage across multiple global organizations, ensuring business continuity during staff absences or transitions. My role involved quickly adapting to different IT environments, tools, and operational processes while maintaining high service standards. I collaborated with international companies such as Mars,Kellogs , Scania, Kaltex, and , delivering reliable technical support and seamlessly integrating into diverse teams. My responsibilities included troubleshooting hardware and software issues, managing user accounts and permissions (Active Directory), providing network support (LAN/WAN, VPN), performing system maintenance, monitoring IT infrastructure, and ensuring compliance with security policies. I also handled ticketing systems (incident and request management), supported end-users both onsite and remotely, and documented processes and solutions to improve service efficiency. This role strengthened my ability to work under pressure, enhanced my problem-solving skills, and reinforced my adaptability in dynamic, multicultural IT environments.
THEOS Oficialworkforce Support
Jul. 2022 - Sep. 2022Керетаро, QUEAs an IT Support Engineer, I specialized in providing technical support for equipment, delivering both hardware and software solutions to ensure optimal device performance and user productivity. My responsibilities included diagnosing and repairing laptops and desktops, performing hardware replacements (such as motherboards, RAM, storage devices, and displays), and conducting preventive maintenance. I also provided assistance with enterprise applications, troubleshooting software issues, installations, and user configuration support. Additionally, I delivered on-site and remote support, managed incident resolution through ticketing systems, and ensured compliance with IT service standards and response times. A key highlight of my experience is holding a global certification from , validating my expertise in handling their equipment and repair protocols. This work was carried out in collaboration with , where I consistently applied best practices in IT support, customer service, and technical diagnostics to deliver efficient and reliable solutions.
Kostal MexicanaIngeniero de procesos de fabricación
Aug. 2020 - Jan. 2021Querétaro Arteaga, MéxicoAs part of my role at , I was responsible for validating production systems involved in the manufacturing of components for steering column switches used in specific electric vehicle models. My daily duties included monitoring and verifying that production lines and automated systems were operating according to established quality standards and technical specifications. I performed system checks, analyzed production data, and ensured that each component met functional and safety requirements before moving forward in the manufacturing process. Additionally, I collaborated closely with engineering and quality assurance teams to identify and resolve system inconsistencies, supported troubleshooting efforts on the production floor, and contributed to continuous improvement initiatives. This role required strong attention to detail, adherence to strict quality protocols, and the ability to work in a fast-paced automotive manufacturing environment.
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