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Work Background
CarMaxSales Consultant
Oct. 2017Serramonte, Colma- Provided exceptional service throughout the customer's experience by being skilled in customer service and support having earned a positive “Voice of Customer” score - Communicating effectively both in-person and over the phone to discover the customer’s wants and needs - Navigating and using various provided computer programs as selling tools - Consulting and guiding customers to the appropriate next step based on their situation - Facilitating steps of sales, such as the vehicle appraisal process, test drives, and submitting finance applications - Maintaining a working knowledge of CarMax products and appropriately recommending them to customers
SALVATION ARMY Head Quarter of San FranciscoOffice Assistant, Intern
Apr. 2009 - Aug. 2010San Francisco, CaliforniaMaintained database and portfolio of sponsors, keeping information up-to-date and accurate. Greet customers and other personnel, serving as first point of contact by phone, in person, and through email. Assess customer needs and educate on services, processes, procedures, and guidelines. Developed PowerPoint presentation to support fund raising events and educate donors and employees. Prepared and distributed special event invitations to honored donors and guests. Process forms and applications, ensuring accuracy and completeness, computing and verifying data, fees, payments, and data entry. Coordinate and organize meetings, and other department activities and functions. Schedule rooms and setup meeting equipment.
STEPPE NATURE CO., LTDGeneral Tour Manager
Jun. 2007 - Jan. 2009Ulaanbaatar, MongoliaPlanned itineraries for clients and prepared and estimated cost. Determined destination, mode of transportation, travel dates, financial considerations, and accommodations. Communicated with a European tour agency and exchanged clients. Developed new tour plans for clients with diverse needs and objectives. Researched prices, new interests, and new services at a variety of different locations. Organized special tour events including tourism fairs and traditional shows. Proven Sale’s skill in International & Domestic tour package
TOURIST INFORMATION CENTERTRAVEL ADMINISTRATION
May. 2005 - Jan. 2009Ulaanbaatar, MongoliaTravel Administration, USAID Project Managed ongoing travel needs for personnel. Organized client information related to domestic and international travel. Gathered information for tour exhibitions and enhancing company websites. Managed booking for tickets and accommodations.
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