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Work Background
CMS GlobalSoftClient Manager
Feb. 2015 - Jan. 2018Lorton, VaContributed to a team responsible for the design, development and implementation of critical business applications using .NET, ASP, VBScript, HTML, XML, XSL and SQL Server technologies. · Identified and helped to implement continuous improvement opportunities by liaising with customer and internal staff.
CenturyLink Technology SolutionsClient Service Partner
Jan. 2007 - Jan. 2014CenturyLink Technology SolutionsResponsible for the overall customer lifecycle management which spans pre-sales activities, customer implementation and support the needs of those key customers. This also includes relationship building with appropriate customer contacts, managing implementations, ensuring resolution of customer issues, serving as an escalation point for technical, business, billing inquiries, and providing monthly/quarterly service reviews.
ProTrain, LLCEducational Business Consultant and Training Advisor
Jan. 2006 - Jan. 2007Towson, MDResponsible for the solicitation, sales and account management of Instructor Led and Online training for Towson University’s Extended Education and Online Learning (EEOL).
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