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Work Background
Seacycle SwimOperations Consultant
Aug. 2024 - Dec. 2024Perth, WAConducted a full operational review of a growing swimwear brand, identifying inefficiencies across sales, logistics, and customer experience. Worked across all areas of the business — including sales, fulfilment, and operations — to gain a complete understanding of workflows and implement practical improvements. Introduced streamlined processes, improved operational efficiency, and supported the business in restructuring key functions for scalability and growth. Contract engagement completed alongside full-time Director role, focused on operational optimisation and business restructuring.
Istana PrivateDirector of Client Services
Jun. 2020 - Jul. 2025Bali, IndonesiaLead client experience and operations across multiple luxury wellness and rehabilitation locations in Bali, Ibiza, and Barbados. Managed multi-disciplinary teams including clinical, holistic, operations, transport, and hospitality staff across international sites. Designed and delivered personalised client programmes, ensuring seamless service from arrival through to completion. Provided high-level client support, acting as the main point of contact and handling sensitive situations with discretion and care. Oversaw team recruitment, training, scheduling, and daily operations across multiple locations. Coordinated logistics, planning, and service delivery to maintain consistent high-end standards.
Mikumba DuaSenior Sales Executive & Cruise Director
Jan. 2017 - Mar. 2025IndonesiaDelivered luxury private charter experiences across the Indonesian archipelago, managing end-to-end client journeys for high-net-worth guests. Designed and executed bespoke itineraries, combining travel, culture, and high-touch service to create exceptional guest experiences. Managed all onboard operations including crew coordination, guest experience, and daily logistics, ensuring seamless service throughout each charter. Acted as the primary host and trusted point of contact, handling sensitive situations and real-time challenges with discretion and professionalism. Built strong client relationships, generating repeat bookings and referrals through consistently high service standards. Continue to support select private charters on an ad hoc basis.
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