VODACOM CONGO (RDC) S.ACommercial Strategy Officer
Dec. 2017 - Dec. 2019Kinshasa, République démocratique du CongoMarket Intelligence, Market Research, Strategy, Market/Environment Monitoring, Next Best Actions and Intelligence in general: • General understanding of the overall business environment, including market trends and analytics. • Analyzed market share trends using internal & external data (Regulation, Billing and IT, etc.) and performed analysis to support decision making process. • Followed-up on tariffs, offers, promotions, services, distribution, communication, CVM by competitors (National & Regional), and submitted weekly & monthly reports and alerts. • Provided suggestions and recommendations to the marketing and commercial teams in terms of strategic and tactical actions. • Followed brand health trackers such as the Brand Measurment Survey and Campaign health trackers. • Implemented the Media monitoring project as well as the Digital and online reputation monitoring in order to collect insights capable of driving customer experience excellence and optimise the media & digital strategies and presence. • Provided support to the Brand and Marketing Communication Media team by strategic guidance on the media audience regarding present and future/projected trends in order to optimise both the media spend and presence. • Brought the new segmentation project to life based on insights collected in order to align to the customer centric vision of the Company by meeting our customers need with a segmentation reflecting their behaviours and aspirations. • Provided reliable and insightful reports about device base movements and liaise with the market research team to collect insights about eventual anomalies. • Monitored competitors prepaid activities: products, promotions & retail. • Daily, weekly and monthly prepaid products assessment. • Nurtured the intelligence system of the Company by providing alerts and recommendations based on insights and leads collected from customers and the market. • Launched the Brand Measurement survey with the MDF methodology