RwandaEQUIPTechnical Support Manager
Sep. 2021Kigali City, Rwanda• Managing communications: improve quality, track operative performance and performance levels. • Creating effective procedures, policies and standards. • Performance management: setting and evaluating team members performance against specific targets for speed, accuracy, efficiency and quality. • Team management: Coaching, motivating, retaining staff and coordinating bonus, reward and inventive schemes. • Client Management: Handling the most complex complaints and enquiries.