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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
Brand LabsSr. Project Manager
Apr. 2021 - Oct. 2025Remote• Responsible for leading multiple project teams consisting of developers, design, U/X, content, SEO and QA resources to launch and maintain client’s e-commerce platforms with annual budgets ranging from $10K to over $1.2MM.
• Organize and run internal and external kick-offs to ensure alignment, internal daily standups, as well as client status meetings.
• Coordinate complex project scheduling, resourcing, reporting, cross-functional software implementation delivery of Magento/Adobe Commerce, BigCommerce and Shopify platform initiatives, ensuring transparent communication and strict adherence to timelines.
• Client/stakeholder management to include requirements development, contract creation, onboarding, project kick-offs, training, roadmapping, timeline and other project reporting, manage change requests and upsell opportunity presentations.
• Manage detailed project documentation such as contracts, project plans, client user guides, timelines, internal best practices and requirements. • Govern project profitability and resource allocation, managing detailed budget reporting and client invoicing to ensure positive P&L at the project level.
• Vendor coordination and management of cloud technologies and other third-party integrations.
• Oversee multiple projects simultaneously, effectively prioritizing tasks and adjusting plans as business needs evolve.
• Assumed a sales role to drive revenue and internal portfolio growth.
Exigo OfficeProject/Platform Manager
Jul. 2017 - Dec. 2020Christiansted, VI• Managed R&D Direct-Selling software developers to deliver timely, high-quality + high-impact development projects through the full project life cycle of multiple project development perspectives from quality assurance to deployment, focusing on platform stability and customer satisfaction.
• Directed the build-out, migration, and maintenance of SaaS client installations, utilizing Azure DevOps for bug tracking and version control to ensure system stability and audit integrity.
• Monitor issues and timeline reporting risks to internal and external stakeholders.
• Support organizational alignment by ensuring projects and initiatives are connected to broader business objectives.
• Provide ongoing coaching and supervision to foster team staffing growth opportunities and recommended development.
• Managed a team of Platform Support Specialists for the 24/7 global PaaS platform area while implementing operational efficiencies directly reducing average technical ticket resolution time by 40% and increasing ticket resolution accuracy by 80%.
CIC Services, LLCDirector of Operations
Apr. 2016 - May. 2017Knoxville, TN• Responsible for the overall direction of company operations and client services management for a portfolio of captive (property and casualty industry) insurance companies to include but not limited to:
• Manage ongoing captive maintenance, regulatory compliance, claims investigation and management, reporting and annual filings
• Develop and maintain all insurance documentation in accordance with state and federal laws.
• Set up and maintain all CRM software, ensuring that deliverables and deadlines are met and issues are escalated for resolution.
• Formation and installation management of new captive insurance companies while meeting or exceeding state and federal regulations consistently maintaining new formation growth 35% YoY.
TriscendNP, LLCVice President of Operations
Jul. 2005 - Mar. 2016Flower Mound, TX• Oversee all aspects of operational management in the field of non-qualified executive benefit strategies as it relates to the areas of new business, underwriting, program implementation and post implementation client servicing.
• Set up and maintain all client and financial program documentation in accordance with industry best practices while insuring governing compliance.
• Direct ongoing management and support for post-plan implementation, program performance reporting, develop and maintain the CRM using Salesforce, life insurance management, financial forecasting and reporting. • Responsible for employee development, process improvements and assist with technology development.
Millennium ManagementAccounts Payable Manager
Jan. 2003 - Jan. 2005Frederiksted, VI• Directed all Accounts Payable operations, overseeing AP execution and performance metrics for a portfolio with over $20 million in annual expenditures, ensuring financial integrity and audit readiness for 15 facilities.
BankOnePolicy Analyst
Oct. 1996 - May. 2000Wilmington, Delaware, United States• Create and maintain credit card banking policies and procedures for a large 24/7 call-center
• Manage team of research concierge representatives for elite banking program
• Point of contact for senior level and escalated custom account issues
• Helped pioneer the launch of America’s first ever online-only retail and credit card bank: Wingspanbank.com
BarclaycardProgram Manager
Jan. 1995 - Dec. 2003Wilmington, DEResponsible for the implementation and operations management of portfolio and affinity based programs.
Barclays Bank USProgram Manager
Jan. 1995 - Jan. 2003Wilmington, DE• Manage portfolio and new partner projects from concept through implementation for one of the largest issuers of Visa and MasterCard programs
• Develop, coordinate, and implement new banking policies and procedures and training materials throughout multiple sites
• Create and manage project plans using Microsoft Project; create and present slide show presentations for potential new partners and vendors
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