Requests
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Al-Bahar GroupInformation Technology Infrastructure Manager
Feb. 2019Kuwait
Sama Catering Co.Senior Systems and Network Engineer In charge
Feb. 2015 - Feb. 2019Kuwait• Rendering 2nd level Escalated technical support Requests across SAMA catering Companies. Working on configuration of user emails and usernames on PCs, Mobiles and iPads.
• Managing Data Center Servers ( Windows Server 2008, 2012 - Hyper V - Symantec Backup Exec 2015 and Endpoint).
• Oversee management of Fortigate 60 Series units, Office 365 Business Plan “Emails – SharePoint – Skype for business–One Drive” and rendering Users PCs hardware support.
•Managing various functions for SAMA Branches & Outlets, Planning the Budget for IT Services and Liaising with vendors for SLA Agreements.
• Manage Domain Server, Symantec Endpoint and Application Servers, accessing Microsoft ERP Application through all the branches.
• Key person to provide 1st and 2nd level of support for CCTV Cameras, Finger Print Devices, Cisco Switches, and Access Points.
• Ensuring compliance to various SLA parameters in conducting quarterly maintenance of IT infrastructure for all SAMA Companies and outlets.
• Taking Actions on sizing, pricing, procurement, upgrading, performance monitoring, configuration, installation and troubleshooting of issues related to servers/ storages.
• Overseeing security systems like Active Directory and Symantec Endpoint Protection and installing the latest updates.
• Key Person to provide 1st level Support for Microsoft ERP AX Dynamics 2012 to end users.
• Managing and Administrating Microsoft ERP AX Dynamics including but not limited to “Creating users – Setting Access Permissions for every user and advanced security on records basis – taking daily backup from the SQL database.
• Providing Business Training for Microsoft ERP AX Dynamics Modules “ Purchasing – inventory management – Sales and marketing ”
• Managing and Administrating Avaya Telephony system “IP Office 500v2” advanced Edition • Managing Avaya Contact Center Select
ALARGAN International Real Estate CompanyTechnical Support Engineer
May. 2012 - Jan. 2015Kuwait• Rendering 1st and 2nd level technical support to 100+ end users across ALARGAN Companies in Kuwait (HQ), Oman & Bahrain. Working on configuration of user emails and usernames on PCs, Mobiles and iPads.
• Collaborating with the Senior System Administrator for managing Data Center Servers (Exchange 2010 - Windows Server 2008, 2012 - Hyper V - ISA 2006 - SAN & NAS Storages - Symantec Backup Exec 2014 and Endpoint).
• Oversee management of Fortigate UTM 600 Series, BlackBerry Enterprise Server, implementing DR (Disaster Recovery Solution) and rendering Users PCs hardware support.
• As System Administrator, manage various functions for Diet Center Branches & Outlets, providing technical support to 50+ end users, while also configuring Diet Center Application Setup for end users.
• Manage Domain Server, Symantec Endpoint and Application Servers, accessing Diet Center Application through all the branches.
• Key person to provide 1st level of support for hardware (printers and scanners) including installation, formatting and configuration of new/ old PCs to be ready for users.
• Ensuring compliance to various SLA parameters in conducting quarterly maintenance of IT infrastructure for Alargan Group of Companies, Alargan Sister Companies and Projects.
• Provide inputs for key decision on sizing, pricing, procurement, upgrading, performance monitoring, configuration, installation and troubleshooting of issues related to servers/ storages.
• Working on mailing systems like Microsoft Exchange 2010 on two clustered Servers "DAG" for Alargan Group of Companies and Microsoft Exchange 2007 SP3 on One Server for Alargan Sister Companies.
• Overseeing security systems like Active Directory and Symantec Endpoint Protection including development and configuration of disaster recovery site.
• Aligning DR servers to Production servers for resolution of critical technical issues related to production servers.
Abdul Hameed Salem SonsIT Engineer
Mar. 2010 - Jun. 2012KuwaitHighlights:
• Played key role in setting up of wireless network for the company up to a distance of 300 meters.
• Successfully implemented GPS Fleet Management System to monitor 100+ Vehicles and generate reports includes but not limited to Speed Violation, Geofence Entry / Exit, Route tracking etc.
• Deployed CCTV Security Monitoring Cameras with DVRs and provided online access to all cameras for monitoring security.
Responsibilities:
• Supervised maintenance of hardware and software infrastructure for the organization based on business requirements.
• Collaborated with various support teams for managing servers (Active Directory for Windows Server 2003- Kerio Mail Server) and rendering technical support to end users on Windows/ Office.
• Rendered application support for Oracle & SQL Database and highlighted critical technical issues to the owner of applications.
• Assessed and monitored technical specifications of GPS Software for Fleet Management Tracking System and management of Fingerprint Software.
• Involved in procurement of hardware - Servers, Desktops, Printers & Toners and Network Devices.
• Coordinated with various support teams in ensuring seamless implementation of tasks assigned by the senior leadership team.
• Installing wireless network for all the company for distance up to 300 Meters.
at Cairo AirportTrainee
Jul. 2007 - Aug. 2007Cairo AirportTrainee At Cairo Airport For Student Engineers
Intch is a Professional Networking App for the Future of WorkSee more people like Mohamed on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
500512 people
15
Director
15
Product Manager
21
Digital Transformation Leader @ Newpath
222095 people
15
Director
15
Strategic Business & Service Designer @ Katachi
17
Creative Director @ FELLA PTY LTD