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Work Background
Milestone Technologies, Inc.Principal Business Analyst – Technical Documentation Writer (PMaaS)
Aug. 2022 - Dec. 2025United States• Owned product delivery and backlog strategy across cross-functional teams
• Led development of scalable M&A cybersecurity playbook framework across 8 security domains, enabling repeatable enterprise integration workflows
• Defined roadmap-driven execution models (30/60/90/120-day milestones) to align cross-functional teams across security, engineering, and infrastructure
• Built Jira program structure (~7 Epics, 150–300 User Stories) supporting Wiz CSPM implementation
• Translated cloud security architecture into actionable delivery workflows, enabling risk-based prioritization and remediation
• Led planning and execution of CrowdStrike migration from Sophos, supporting rollout across 2,000+ endpoints and 100+ servers
• Maintained Risk Registry and KPI reporting to support executive dashboards and program governance
• Stepped into expanded leadership role following PMO departure, ensuring continuity of critical M&A integration efforts
UPC InsuranceRPA Product Owner / Automation Lead
May. 2019 - Jul. 2022United States• Owned product delivery and backlog strategy across cross-functional teams
• Led end-to-end UiPath RPA lifecycle, transforming manual business processes into scalable automation solutions across claims, finance, and operations
• Partnered with stakeholders to identify automation opportunities and document requirements using Process Design Documents (PDDs)
• Translated business requirements into technical execution plans and coordinated with development teams through delivery
• Facilitated stakeholder alignment, demos, and production releases to ensure successful implementation
• Supported telephony migration to RingCentral, coordinating system integration, number porting, and vendor collaboration
• Improved operational efficiency by reducing manual workflows and enabling automation at scale
Sasshole ClothingFounder & eCommerce Product Owner
Apr. 2017• Built and scaled a Shopify-based DTC apparel brand across Shopify, Amazon, and Etsy
• Own the full digital product lifecycle including UX, merchandising strategy, and conversion optimization
• Drive revenue growth through pricing strategy, funnel optimization, and customer experience improvements
• Design and launch landing pages and marketing flows to support rapid testing and campaign performance
• Implement platform integrations (Klaviyo, Printify, Loox) to enhance customer experience and operational efficiency
CitibankTechnical Product Owner / Agile Delivery
May. 2014 - May. 2018United States• Owned product delivery and backlog strategy across cross-functional teams
• Led delivery of global workflow system to automate account lifecycle processes and strengthen regulatory compliance
• Managed backlog of 150–200 user stories across ~10 sprint cycles in a Scrum-based environment
• Defined and refined user stories with clear acceptance criteria to support development readiness and delivery execution
• Coordinated sprint planning and prioritized 10–15 user stories per sprint, including defect management
• Designed and executed end-to-end UAT strategy, ensuring system functionality aligned with business requirements
• Managed cross-team dependencies to enable seamless integration across multiple workflows and systems
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