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Work Background
Integrity Express LogisticsCore Accounts Manager
Oct. 2023Strategic Leadership & Team Optimization: Manage multimillion dollar weekly shipments and lead a logistics team of >10, supporting recruitment, training, and goal setting, with a focus on aligning team performance to support long-term strategic goals and sales targets. Supply Chain Excellence & Revenue Growth: Drive profitable supply chain operations through meticulous budget forecasting, timely delivery, supplier performance tracking, and deep-dive problem resolution, ensuring gross profit margins and fostering strong customer relationships. High-Impact Negotiations & Program Management: Negotiate over 50+ carrier contracts weekly and manage key client agreements, yielding >$8M+ in annual revenue; lead continuous improvement initiatives to enhance team efficiency and align with evolving market demands. Awards: 2023 MVP of the Canadian Office, 2023 Team Captain of the year
Integrity Express LogisticsSenior Logistics Coordinator
Nov. 2019 - Oct. 2023Toronto, Ontario, CanadaOptimize Team Performance: Directly manage, mentor, and strategically assign logistics staff to roles matching their strengths, maximizing operational efficiency and ensuring high-quality, on-time delivery. Customer-Centric Logistics Solutions: Cultivate tailored, proactive customer relationships by understanding their needs and aligning logistics processes to exceed expectations in communication, reporting, and timely delivery. Data-Driven Strategy and Forecasting: Analyze supplier forecasts and distribution data, delivering insights to upper management that drive revenue, streamline logistics flow, and support informed strategic decisions.
TRAFFIXSenior carrier sales
Jul. 2017 - Oct. 2019Toronto, Ontario, CanadaData-Driven Demand Optimization: Analyze monthly and annual shipment data in Excel to identify seasonal trends, effectively managing peak and off-peak load demand for seamless logistics operations. Customer-Centric Quality & Vendor Management: Establish quality control standards and lead vendor training to prioritize customer satisfaction, ensuring smooth load management and boosting retention through collaborative issue resolution and proactive communication.
TraffixCarrier Sales
Apr. 2016 - Jul. 2017Toronto, Canada AreaStrategic Negotiation & Carrier Management: Skillfully negotiate rates while maintaining high customer service standards and overseeing multiple carriers to ensure compliance, optimize costs, and meet service expectations. Data-Driven Forecasting & Relationship Building: Use historical data to forecast pricing and demand, equipping sales and leadership with actionable insights, while fostering strong, compliant partnerships with transportation providers and industry stakeholders.
Innovative VisionOutbound Sales Representative
Nov. 2015 - Apr. 2016Toronto, Canada AreaCustomer-Centric Problem Solver: Skilled in professional customer engagement, adept at handling sensitive information securely, addressing inquiries, and resolving complaints with efficiency and tact, all while seamlessly managing multiple tasks and sales opportunities.
Ryerson UniversityPeer Learning Strategist/Academic Coach
Sep. 2014 - May. 2015Toronto, Canada AreaStudent-Centered Mentor & Strategic Collaborator: Expertise in mentoring students individually and in groups, identifying learning needs to recommend tailored strategies, while promoting support services and coordinating with program leaders to enhance academic success and engagement.
Mohawk CollegeData Assistant
Nov. 2012 - Apr. 2013Hamilton, ONData-Driven Service Optimization: Proficient in analyzing and developing databases using Excel and Access to track faculty-student interactions, generate impactful reports for academic leaders, and continuously refine services to enhance the teaching and learning experience.
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