Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire ProtectionOperations Manager
Mar. 2000 - Mar. 2012Mississauga, Ontario✔ Led a team responsible for AP/AR, branch expenses, banking related data entry, vendor returns, invoicing, ordering office supplies, handling all inter-office communications and all other administrative functions. ✔ Initially hired in 2000 as a receptionist and mail clerk but after one year of exceptional work was promoted to Administrative Assistant, then Credit Clerk finally rising to Operations Manager in 2008
✔Traveled to customer offices to pick up and deposit customer payments. Applied, posted customer payments. Worked along side salesmen to clean up o/s balances and issue credits if necessary. Produced customer invoices daily, returns and credits. Maintained a filing system while performing internet searches and sales reports. Entered po's to vendors, confirmed pricing, shipping instructions, returns and stock levels via phone, email and/or fax. Followed up with vendors and customers if/when shippping errors occur. ✔Elected Health & Safety Rep in 2011: responsible for traveling to 5 branches and reported to the District Manager to ensure all branches successfully completed the corporate health and safety procedures ✔Received the 2005 Empire Award for contributions to the AP Mismatch Prevention team which was established to create new ideas and procedures to ensure correct AP techniques
✔Branches averaged 90% - 100% success rate for DSOs collecting money on a monthly basis