IBMTrilingual Technical Support Representative
Feb. 2019 - Dec. 2019Heredia, Costa RicaFacilitated information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Monitored inquiries, delivery services, education enrollments, business partner service, data base management. Gained knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Expanded customer satisfaction with the handling of the requests. Performed multiple repetitive tasks or multi-step processes.