Eunice Wanjiru

L&D officer @Gastronomica.me

KenyaData Entry SpecialistComplaint Resolution SpecialistCustomer Care SpecialistLive ChatHelp Desk SupportCall Center SupervisorSoft Skills TrainerTraining&Development SpecialistEducationHRExecutive AssistantCall Center TrainerLife CoachingConsultingData EntryAssistantCustomer ServiceCall Center

With over seven years of hospitality experience, I currently serve as an L&D Officer at Gastronomica ME, where I design and deliver targeted training programs to bridge learning gaps and enhance workforce capabilities. My work involves conducting training needs assessments, collaborating with experts to create engaging content, and leveraging learning management systems to support team growth. At Gastronomica ME, I am dedicated to fostering a culture of continuous learning and improvement. Using analytical and problem-solving skills, I evaluate the effectiveness of training initiatives and make data-driven decisions to optimize outcomes. By aligning strategies with industry best practices, I contribute to creating a productive environment that empowers teams to consistently achieve excellence in the hospitality sector.

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Work Background

L&D officer

Gastronomica MEL&D officer

Feb. 2026Kuwait1. Conduct training needs assessments and identify learning gaps 2. Design, develop, and deliver training programs for hospitality staff 3. Collaborate with subject matter experts to create engaging content 4. Evaluate training effectiveness and make data-driven decisions 5. Foster a culture of continuous learning and development 6. Stay updated on industry trends and best practices.

Restaurant Supervisor

Gastronomica MERestaurant Supervisor

Sep. 2024 - Feb. 2026Kuwait Cityoversee daily operations, ensuring smooth service, high customer satisfaction, and profitability by managing staff (hiring, training, scheduling), monitoring inventory, maintaining quality/sanitation, handling complaints, and coordinating front/back-of-house activities to uphold brand standards

Restaurant Supervisor(JON-OFK)

Gastronomica CompanyRestaurant Supervisor(JON-OFK)

Sep. 2024 - Feb. 2026Dedicated and results-driven Restaurant Supervisor with over 7 years of experience in the food and beverage industry. Proven track record of enhancing customer satisfaction, improving operational efficiency, and leading diverse teams. Skilled in training staff, managing inventory, and ensuring compliance with health and safety regulations.

Hostess

Kharafi GlobalHostess

Jan. 2022 - Feb. 2024Overseeing front desk operations of 3 branches of baker and spice brand. Ensuring smooth operation and connecting with front desk personnel and management of all the branches for productivity.

Receptionist

Grand winston hotel NakuruReceptionist

Jan. 2018 - Jan. 2020Overseeing full front desk operation of a busy hotel. Provide high levels of customer engagement through delivering outstanding hospitality services and ensuring accurate bookings for hotel guests.

Receptionist

MERICA HOTELReceptionist

Jul. 2016 - Jan. 2017Trained in food and beverage service quality, guest check ins and bangueting duties. Training on front desk operations and housekeeping.

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