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Work Background
Trinity College DublinMSc in Business Analytics Candidate
Sep. 2025Dublin
HSBCSenior IT Project Manager
Aug. 2022 - Sep. 2025As the Senior IT Project Manager, I act as the strategic point of contact for our IT portfolio, collaborating with business units and Agile, CIO, COO, and regional IT teams to foster a positive workplace environment. I lead change management activities for technology enabler, business growth, regulatory, and system maintenance projects, ensuring seamless delivery and alignment with business objectives. I regularly present project portfolio updates to senior executives, including the country CIO, COO, CEO, regional IT COO, and group stakeholders, promoting transparency and informed decision-making. Additionally, I conduct yearly benchmark studies on technological trends and market dynamics to shape our mid-term IT strategy and drive innovation. I also organise periodic steering committees to keep stakeholders engaged and ensure strategic alignment.
LinkteraProject Delivery Manager - Lead BA
Jul. 2019 - Aug. 2022As Project Delivery Manager, I led and mentored a cross-functional team of 40, coordinating with seven third-party vendors. I guided business analysts through Agile methodologies, developed tribe and sprint structures, and facilitated client workshops to gather and document business reguirements. I crafted and maintained documentation like BRDs, functional specifications, and user stories, directed budget and resource allocation, and reported on risk status throughout the project lifecycle. Additionally, I managed change activities and provided essential support during the go-live phases.
Key Projects & Accomplishments:
• Global Markets Trading Product Development: enabled real-time P§L monitoring tool for customer by implementing comprehensive and efficient system, resulting in streamlining financial market operations. Reduced 80% manual entry efforts and accelerated response times by designing customised financial markets system, including RFQ pricing engine, real-time P&L monitoring screens, market data engine,
STP engine, centralised database and Business Process Management Tool for investment by bank using APIs and microservices architecture.
• Customer Digital On-boarding; increased 70% customer satisfaction and 50% operational efficiency by integrating new customer acquisition processes into mobile banking, internet banking, and branch tablets for Tier 1 bank.
• Reduced acquisition process and account opening times from 1 day to 10 minutes for enhanced client experience.
• Murex Support and Ticktrade Pricing System Implementation; enabled real-time pricing for FX products between traders and branches by integrating a real-time pricing engine, resulting in immediate price updates for branches.
• Facilitated provision of real-time FX product prices to branches by implementing real-time pricing engine, enhancing client service efficiency and accuracy.
DeloitteAssistant Manager
Feb. 2017 - Jul. 2019At Deloitte Consulting in Turkey, I integrated business analysis activities into project plans, collaborating closely with project managers to ensure seamless execution. I consistently provided status updates to IT teams, business units, and senior management, maintaining transparency on project progress and swiftly addressing any emerging issues to support informed decision-making.
Following are some of my notable achievements:
• Assessed impact of proposed changes on existing processes by performing comprehensive gap analysis.
• Led Core Banking Transformation Programme for a Tier 1 Global Bank, encompassing eight sub-projects, resulting in simplified IT system topology, compliance with regulatory requirements through precise reporting, and 60% enhancement in operational efficiency.
• Created and implemented robust test plans and cases, whilst administering UAT efforts to assure adherence to business requirements and deliver intended outcomes.
Yapı KrediSenior Business Process Analyst
May. 2013 - Jan. 2017İstanbul, TürkiyeAs a Senior Process Analyst at Yap Kredi Bank, I partnered with key stakeholders across various departments to analyse business processes, uncover inefficiencies, and pinpoint areas for improvement. I meticulously crafted comprehensive process documentation, including process flows, SOPs, and work
instructions, utilising Microsoft Visio and process modelling softwares.
Following is a small section of my key projects and accomplishments:
• Enhanced operational efficiency quality levels by leveraging Lean and Six Sigma methodologies for development and implementation of new processes.
• Core Banking Transformation; Conducted comprehensive analysis of 60 processes by identifying improvement areas and designing optimized data workflows and system topology for global markets, loans, collateral, internet, and mobile banking.
• Loan Allocation Optimisation Project: Developed innovative loan allocation approach by automating retail customer loans and reducing processing time from two days to 30 minutes.
•Internet Banking, Mobile Banking Enhancements; Enhanced internet and mobile banking functionalities by redesigning processes, simplifying screen designs, and integrating user-friendly functionalities for improved user experience and accessibility.
Deloitte TurkeyAudit
Sep. 2011 - Aug. 2012Junior Auditor
Capital Markets Board of Türkiye - CMB TürkiyeSummer Intern-2010
Jun. 2010 - Jul. 2010-Sermaye Piyasasi Kurulu ve para piyasalari hakkinda detayli faaliyet raporu.
-SPK Mevzuati ve Regulasyonlari hakkinda detayli egitim
European ParliamentPress Intern
Jun. 2008 - Aug. 2008Brussels Area, Belgium
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