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Work Background
SC JohnsonTechnical Support Specialist
Oct. 2022 - May. 2025Malle, Flemish Region, Belgium
Audi BrusselsData Center Engineer
Mar. 2020 - Sep. 2022Brussels, Brussels Region, BelgiumService desk support for all Office users: Remote support, application installation via SCCM Manager, manage active directory groups and roles. Installation and Support of single sign on, Cisco Any Connect for V P N connections, Citrix, java, oracle and Bit locker encryption. Troubleshooting, investigation, ticket resolution, mobile iron activation and O365 support. Monitoring routers, servers, network services and onsite problem solving. Configuration of switches (in both office and production domains) Management of servers, printers and other production devices. Documentation of tickets in (SC3) and participation in the problem solving procedures. Somme of the tools used: Avaya administrator, Splunk, Command, Lan sweeper, NET DB, Check MK, data protector manager, VNC Viewer, putty, ECO-EMOS and Akarid for Logistic of the production processes
Equans BeLuxNetwork Support Engineer
Feb. 2019 - Sep. 2019Brussels, Brussels Region, BelgiumInvestigation, and resolving incident, vulnerability management, validate technical requests related to all devices including security such as flow openings, technical requests related to information security. Collaborate with migration team to provide technical security of existing and new projects. Support user before and after migration to office 365 and Window 10. Perform different support for traders including software deployment and Troubleshooting.
BASFSupport Engineer 1.5 L and 2 L
Apr. 2018 - Jan. 2019Antwerpen poort 6Resolve L1.5, L2 and L3 ticket remotely using Service Desk Manager for different BASF employees in Europe. Tools and applications used : Cloud user portal, SAAS, AAAS, IAAS, Citrix, Microsoft Remote control, SAP Netweaver, office 365, Cisco Unity and unified console ,connection Administration, Webexconnection and CMS Card Emulation, Jabber. AD and admin account for PWD , softwares installation SCCM, BASE GMPS, One drive; Microsoft Azure. Break and Fix and Troubleshouting: GPS3,WOTF and Special Purpose , update and upgrade , Firmawares and IOS. Security: Physical and logical Smart cards, Palo Alto, Wave, Bit Locker issues. Fixed Lines and Mobile Phone support : Cisco and Avaya , BT Platform. Different other support for : VPN , Pulse Secure, Citrix, Database , Lotus notes ,Printer Support
The Estée Lauder Companies Inc.Field Services Engineer
Jul. 2017 - Mar. 201847 Rue Monceau 75008 ParisIT INFRA, NETWORK AND TELECOM SUPPORT Diagnostic and resolution of Tickets , including escalation with respect of SLA. Coordinating with cloud and Network Engineers for servers , AD, Telecom : ISDN,PSTN, VOIP,... Troubleshooting different systems used in Video Conference: Cisco, Avaya, Click Share and others. Supporting users with : MAC Os , Windows Os, Printers, LAN,WAN connections, supporting and setting Mobile phone, ipad , VPN connections via Citrix. Using SSCM for deployment and software installation.
OrangeTIM (Technical Infra Consultant) Engineer
May. 2017 - Jan. 2018Région de Bruxelles, Belgique– LAN setup, Routing and switching, passive networking, cable management (Data / Voice), Wireless AP. – Antivirus deployment and update, patch management, monitoring and reporting, Disk Encryption, End-user backup, RSA securID. – Build management, OS deployment / provisioning, common application installation and Troubleshooting, Hardware,Smart Phones, Tablets. Set up Video Conference equipment, Analogue / Digital Phone sets, Web cameras. Installing and managing : Local & Network printers, toner /consumables (staples) / maintenance kit replacement. Using Service Now ticketing system. Escalation management ( 2nd line & 3rd line respects SLA's and KPI)
NMBS-SNCBSenior Field Service Engineer
Jun. 2016 - Apr. 2017Brussels AnderlechtUsing SAP ( Netweaver, CRM, ERP) Responsible for installation, maintenance and troubleshouting of new vending machines placed in Belgian train stations (kiosk PCs in the workplace, scanners, etc ...) Implement proactive maintenance Documenting on SAP all interventions carried out Participate to develop applications for the users , controlers and drivers of the SNCB trains,
Computer Troubleshooters, CGI, GTC Dubai, Aguilai UKIndependent Consultant
Jun. 2015 - May. 2016BelgiumCloud Services, Managed Services, VOIP Services, Virtualisation and Remote control Services, Troubleshouting and Repair Hardware and Software, Data and Backup Recovery.
KPNHelp desk- KPN Base
Aug. 2014 - Feb. 2015Région de Antwerp, BelgiqueAnswered several inbound and outbound calls. Conducted telephone conversation with customers in Dutch, French and English. Analyzed the needs of the customers and provided suitable solutions. Documented different tasks in the Ticketing system. Escalated issues to higher level with respect of SLA and following the company processes. Followed training towards ITIL bet practices, KPI and beter communication perfermance.
https://www.facebook.com/AMINO-It-1579894975362985/IT Consultant
Jul. 2010 - Feb. 2014SCOPE OF PROJECTS : CISCO ENGINEERING - SECURITY - MICROSOFT SERVER - BI BUSINESS INTELLIGENCE - CLOUD AND DATA CENTER CONSULTANT - Assisting in the design, deployment and maintenance of the Desktop, Server infrastructure Providing Citrix infrastructure support (currently XenApp 6.5) Building, configuring and deploying of PC, laptop and server images Supporting local government applications Supporting of Windows servers (currently including Windows server 2016 ) Deploying and supporting Hyper-V and VMWare Virtualisation environments Using Group and external policies and other tools for managing and securing PC and Servers Liaising with suppliers and third party support providers Managing work through change controls Undertaking project work as required
OrangeIncident Coordinator
Jan. 2010 - Jun. 2011Région de Bruxelles, BelgiqueFrance Telecom , ORANGE Business Service : Help Desk & Customer care Incident, coordination, Change and Report Management. Support of Business Telecom Customers, participate in Telecom meeting conference with several France Telecom Engineers partners like: Atos, infosys and others. Troubleshooting and escalating Tickets to the next Level support situated in France. Respect of SLA as it was documented in the Orange company Portal.
Belgacom Bridging ICTHelp Desk Specialist
Oct. 2007 - Dec. 2009Région de Bruxelles, BelgiqueBELGACOM Brussels HOTLINE Project ; NPS PILA Supporting, installing, and troubleshooting different Telecoms technologies; Pstn, Isdn, Adsl, Vadsl2,Xdsl, Readsl; Voip,Atm,Telnet, Elanet, Citrix, Vpn, Vmware. Using Peregrine ticketing system to record incident and resolve Tickets. Used Specefic Belgacom tools and softwares to execute the Daily Tasks including: Keaterm, Extra Extreme, Ultra edit, Cpt, Qct, Oms,Saly, Ima, Uti Office 2003, also some Java and SQL scripts and Queries,
SGS TechnologieFloor Engineer by Unilever Factory
Dec. 2006 - Feb. 2007Région de Bruxelles, BelgiqueDuties included deploying: Pc's, Laptops, printers and installing different Software from the Server. Migrating 600 users from MS NT Server to MS XP P2 Server. Backing up folders and troubleshouting different issues and softwares. Helping all users with retrieving Outlook Data's, Emails, setting their Laptop for Wifi or VPN connections or unlocking accounts in Active directory. Using different remote control System (Rdp, Vpn, Mini Vm ware, VM ware or citrix ) to Telnet users or Stations situated in the City centre Head office of at Unilever European Affairs.
easyNetworksHelp Desk
Jan. 2004 - Jun. 2006Sale: pc, copier, printer, Hardware and Software. PC Repair; reboot and installation of software. Configuring and repairing Hardware and software. Internet configuration and troubleshooting.
Heathrow ExpressHelp desk
Jan. 1999 - Jan. 2002Airport customer service and Security. Duties included helping users with: MS Office, Oracle Database, SQL server, Quering, analysing and reporting Data. Repairing and Rebooting remotly default Scanners. Scanning & screening baggage using (XRAY and monitoring CCTV Cameras). Controlling baggage transit from Paddington Station to Heathrow Airport and restarting broke Down belts systems. Logging front line passenger's complaints in the ticketing system.
ECOPOLENERGIEHelp desk
Jan. 1990 - Jan. 1993Software and Hardware installation and troubleshouting.
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