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Work Background
ApplauseSenior Director of Global Operations
Jul. 2024New York, United States▶ SNAPSHOT
Head of global operations overseeing 100+ people across the US and Europe delivering customer value.
ApplauseHead of Global Operations
Jul. 2024New York, United States▶ SNAPSHOT
Head of global operations overseeing 100+ people across the US and Europe delivering customer value.
DischcourseCo-Founder
May. 2024▶ SNAPSHOT
Co-founder of Dishcourse, curating exclusive dinner series and networking events to forge meaningful connections and ignite collaboration in tech and beyond.
MetaGlobal Strategic Initiatives Lead
Mar. 2019 - Jan. 2024Menlo Park, CA▶ SNAPSHOT
Reported to Vice President of M&A and Strategy and managed top company priorities' end-to-end planning and operations, addressing the company’s most complex challenges, including mobilization, business development, and change management. ▶ DELIVERED RESULTS
● AI Governance: Led the transformation of Meta’s AI governance approach leading to a comprehensive strategy to tackle critical AI gaps across feeds, ads, and recommendation systems. ● Efficiency: Introduced efficiency controls in product development by implementing a series of operational agility programs across Engineering, Market Research, and Legal, resulting in faster time-to-market, better decision-making infrastructure, and reduction in tech debt. ● Revenue: Secured $40M to expand partnerships with public figures, leading to 15 new business deals and product features increasing user engagement globally. ● Product Innovation: Mobilized 30+ employees and partnered with media companies to launch “co-watching with friends”, resulting in new deals and increased engagement in Messenger.
MetaStrategy, Growth & Operations Leader
Mar. 2019 - Jan. 2024New York, New York, United States▶ SNAPSHOT
Reported to Vice President of M&A and Strategy and managed top company priorities' end-to-end planning and operations, addressing the company’s most complex challenges, including mobilization, business development, and change management. ▶ DELIVERED RESULTS
● AI Governance: Led the transformation of Meta’s AI governance approach leading to a comprehensive strategy to tackle critical AI gaps across feeds, ads, and recommendation systems. ● Efficiency: Introduced efficiency controls in product development by implementing a series of operational agility programs across Engineering, Market Research, and Legal, resulting in faster time-to-market, better decision-making infrastructure, and reduction in tech debt. ● Revenue: Secured $40M to expand partnerships with public figures, leading to 15 new business deals and product features increasing user engagement globally. ● Product Innovation: Mobilized 30+ employees and partnered with media companies to launch “co-watching with friends”, resulting in new deals and increased engagement in Messenger.
SAPDirector of Operations & Chief of Staff to the COO
Jan. 2018 - Dec. 2019Palo Alto, California, United States▶ SNAPSHOT:
Managed the company’s strategic programs and business operations focused on cost reduction and operational efficiency. ▶ DELIVERED RESULTS:
● Customer Success: Decreased 50% of customer escalations in Japan, secured $10M in funding to revamp partner-led deployment models and sales operations, and implemented an effective go-to-market approach with better oversight. ● Post-Merger Integration: Increased productivity and consolidated our product offerings through post-merger integration of SAP Ariba and Fieldglass, resulting in increased sales, lower headcount costs, and increased adoption of internal applications.
SAPOffice of the COO, Director of Strategy and Operations & Chief of Staff
Jan. 2018 - Dec. 2019Palo Alto, California, United States▶ SNAPSHOT:
Managed the company’s strategic programs and business operations focused on cost reduction and operational efficiency. ▶ DELIVERED RESULTS:
● Customer Success: Decreased 50% of customer escalations in Japan, secured $10M in funding to revamp partner-led deployment models and sales operations, and implemented an effective go-to-market approach with better oversight. ● Post-Merger Integration: Increased productivity and consolidated our product offerings through post-merger integration of SAP Ariba and Fieldglass, resulting in increased sales, lower headcount costs, and increased adoption of internal applications.
SAPSr. Manager of Growth & Innovation, Customer Success & Business Analytics
Jan. 2012 - Dec. 2018Palo Alto, California▶ SNAPSHOT:
Managed a team of engineers, data scientists, and report writers. Reported on customer usage data, product adoption, and spend. Established and cultivated strong relationships with company executives. ▶ DELIVERED RESULTS
● Business Insights: Established Athena, the first customer data-driven platform focused on providing customer usage data to drive product adoption, innovation, and upsell. Led a team of data scientists to build AI/ML into the product. ● Product Innovation: Led portfolio innovation and supported internal business units in developing annual operating plans based on internal targets and strategic plans. Developed new revenue channels and supported the launch of new products and services.
Microbac Laboratories, Inc.Controller
Jan. 2007 - Dec. 2012Pittsburgh, Pennsylvania▶ SNAPSHOT:
Managed the budgets and financial statements of the combined 16 facilities across the United States with improved processes and tools.
Securian FinancialFinancial Consultant
Jan. 2006 - Dec. 2008Pittsburgh, Pennsylvania▶ SNAPSHOT:
Drove revenue growth for the company by creating and executing a highly successful sales program and providing advisory services on financial products and services.
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