Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Kaiser PermanenteClinical Research Coordinator
Jan. 2025United StatesEnsured compliance with Kaiser Permanente’s Code of Conduct, IRB SOPs, and regulations (GCP, federal, state, local) while supporting inspections, audits, and monitoring visits.
Managed participant data security, coordinated study visits, and collected/report data according to protocol, ensuring timely communication with the Principal Investigator (PI).
Assisted with participant recruitment, medical record reviews, and data abstraction, maintaining accurate case report forms and tracking study activities.
Coordinated specimen shipping, long-term follow-up data collection, and study closure activities.
Communicated with internal and external stakeholders to ensure regulatory compliance and maintained essential trial documents.
Kaiser PermanenteFeasibility Operations Consultant
Aug. 2024 - Jan. 2025Collaborate with a team under the direct supervision of the Clinical Trials Operations Lead to ensure successful study initiation and execution.
Determine study activities related to clinical trial protocols, ensuring all requirements are met for protocol compliance.
Estimate costs associated with clinical trial activities and negotiate terms with sponsors to align with budgetary constraints.
Assist in launching clinical trials by performing other duties as required, demonstrating adaptability and initiative.
Mindful Health SolutionsPatient Care Technician & Esketamine Technician
Feb. 2024 - Aug. 2024Oakland, California, United States• Responsible for checking patient’s medical insurance benefits for treatments and relaying information via telephone, email or in the secure patient portal.
• Working closely with the providers on medication management, ensuring that all prescriptions are accurate and sent to the appointed pharmacy in a timely manner.
• Acting as a Medical Assistant as needed and an Esketamine Technician. These duties include checking on the patients vitals throughout the treatment process and data entry of correct medication in designated programs.
• Mandt System Certified Instructor; trained company on de-escalation of critical situations with specific curriculum solely from The Mandt System.
Balance HealthPatient Care Coordinator Lead
Jun. 2022 - Feb. 2024Alameda, California, United States• First point of contact for patients maintaining the front desk by check-in, check-out and scheduling future appointments implementing IAW HIPAA standards.
• Responsible for attaining appropriate authorizations and performing benefit and eligibility checks with their medical insurance for office visits, durable medical equipment, lab work and other specialties with correlating ICD-10 and CPT codes.
• Performed Medical Assistant duties including prep and sanitization of treatment rooms, obtaining vitals from patients and assisting with in-office surgical and medical procedures as needed.
• Multi-tasking with many clerical duties as assigned.
The Preacher's Daughter Wine Bar and CafeGeneral Manager
Apr. 2020 - Jul. 2023Alameda, California, United States• Recruit, interview and hire team members, onboard and manage staff.
• Implement and train on ServSafe policies and Covid protocols according to county, state and federal guidelines to ensure food quality, employee and customer safety.
• Accounting and financial responsibilities including managing employee timesheets utilizing Quickbooks and Homebase programs; control profit & loss by following cash control/security procedures. Reconcile cash registers and manage daily financial deposits.
• Maintain inventory of all products within the business including ordering and receiving of shipments.
• Program POS (Clover) System to ensure correct pricing of all products.
• Maintained fast, accurate service, positive guest relations, and ensured products are consistent with company quality standards.
ACC PODIATRY, A PODIATRIC CORPORATIONMedical Office Receptionist
Jan. 2019 - Apr. 2020Alameda, California, United States
Farmgirl FlowersCustomer Experience Supervisor
Dec. 2018 - Jan. 2019San Francisco Bay Area• Supervise a team of 10 bicycle and car couriers including hiring, training, and scheduling.
• Dispatch couriers around San Francisco to deliver our highest quality of bouquets, plants, and other miscellaneous products to customers.
Receive total number of local orders for the day along with creating cards for every individual order.
• Organizing all local orders in Excel and Google Sheets while inputting all runs for couriers to their destination.
• Maintain customer satisfaction by corresponding with local customers through an array of channels such as email, text, phone or in-person about sending and receiving orders in a timely manner.
• Administrative duties such as data entry, filing, keeping inventory of office supplies and ordering as needed
Farmgirl FlowersFulfillment and Shipping Specialist
Mar. 2017 - Dec. 2018San Francisco Bay Area• Received total number of shipments for the day along with labeling and stickering all cards to go out with every individual order.
• Organized all shipments using Excel through mail merges and pivot tables along with printing of FedEx shipment labels for every shipment ensuring all cards and shipping labels matched correspondingly.
• Responsible for QA of bouquets to ensure highest quality of burlap wraps go out to our customers; • Placing all burlap wraps in proper boxes using highest level of detail to make sure all orders are fulfilled and packaged to its highest quality.
• Physically moving all boxes onto appropriate pallets to ensure that all shipments are organized to their assigned FedEx truck and flight routes for a timely arrival to customers.
Hyatt Place Emeryville/San FranscicoGallery Host Supervisor
Aug. 2016 - Feb. 2017Emeryville, CA• Manage staff of three front desk personnel and coordinate department work schedules.
• Perform night audit of daily financial reports using Oracle OPERA management software.
• Implemented a night auditor training program using a personally created manual and conducted proficiency training for two new hires.
Reel CafeAssistant Manager
Feb. 2016 - Jun. 2016Emeryville, CA• Managed cafe staff of three employees including upkeep of cafe appearance and cleanliness. • Maintained cafe inventory, including ordering and shopping for supplies and additional stocking items.
• Received all orders and tracked register cash flow in order to prepare End of Day Reports using Square POS system.
Freelance, self-employedCreative Marketing Coordinator
Jan. 2015United States, OaklandDesigned and distributed email newsletters to engage audiences and share updates.
Created and managed flyers, postcards, and other print materials for events and promotions.
Developed and scheduled social media content across multiple platforms to increase visibility and engagement.
Monitored social media channels, responded to comments/messages, and tracked analytics.
Wrote and edited content for digital and print communications to ensure clear, consistent messaging.
Collaborated with owner to support campaigns, events, and community outreach.
Maintained brand consistency across all marketing channels and materials.
Anthony Poggio, DPMMedical Assistant & Secretary
Jan. 2014 - Jan. 2015Alameda, CA• Maintained front desk and reception area, checking patients in and out of appointments IAW HIPPA standards.
• Coordinated scheduling for patients and doctors via telephone and personal interfacing.
• Prepared patients for visit with doctor by taking vitals, including height, weight, and blood pressure.
• Assisted with the billing using ICD-9 and some ICD-10 codes for multiple healthcare companies.
VerticalResponseClient Service Relations and Tech Support
Dec. 2012 - Dec. 2014San Francisco• Responded to client queries through email, telephone support, and online chat for demonstrations and assistance in usage of email marketing tools, creation of postcards, online surveys, social and event management.
• Member of the Event Planning Committee for in-office and outside-office events, including scheduling, ordering, and coordination with outside Vendors.
• Coordinated with Delivery Department to ensure emails and other marketing campaigns for content ensuring that they were compliant with CAN-SPAM Act and company policies that help maintain stellar Delivery Rates..
Headsets.comOffice Assistant & Customer Support
Apr. 2010 - Sep. 2012San Francisco• Assisted multiple managers by maintaining multitude bi-weekly, monthly, and quarterly reports on company sales and finances, employee quality feedback and surveys, while producing and presenting said information to managers, including the CEO. • Managed, edited and filed all electronic and physical forms needed for office use including legal and instructional documentation for client delivery. • Reviewed and resolved client accounts by providing credit approval information and detailed itemization of account invoices. • Ensured office cleanliness and organization, including tracking supplies and other inventory needed.
Kaiser PermanenteData Entry Specialist
Jun. 2005 - Feb. 2006Responsible for entering all data collected from research and surveys of Kaiser patients. Worked closely with the Medical Research Assistants ensuring all data was entered accurately and in a timely manner. Verified other data entry ensuring it was precise and complete.
Kaiser PermanenteAdministrative Assistant
Jun. 2001 - Mar. 2004Maintained the front desk by assisting clients and appointed to proper department or personnel whether in person, by phone or by email. Working closely with Corporate Meeting Planners and assisting with conference planning by gathering the collection of monies per attendee and maintaining an accurate work sheet, creating badges for attendees, and physical packing of meeting items that were requested by clients. Took on a role to help with travel plans for managers, directors and chief officers including booking flights, hotels and helping arrange transportation. Was educated on how to reserve meeting rooms within the office building and alert my employer of date and time the room had been confirmed as scheduled.
Intch is a Professional Networking App for the Future of WorkSee more people like Sheena on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1806609 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
16
Business Owner
535208 people
16
Senior Pricing Analyst @ Saia Inc.
15
Production Assistant
15
Owner @ West Volusia Bookkeeping and Tax