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Work Background
Sebenza HubDirector
Feb. 2026
PISA ConsultingEcommerce Coach
Jul. 2024City of Cape Town, Western Cape, South Africa
DSV LogisticsSenior Key Account Manager
Jul. 2024 - Jan. 2026
M24 LogisticsGeneral Manager Business Development
Nov. 2022 - Feb. 2024Cape Town, Western Cape, South AfricaeCommerce fulfilment and Last Mile Solutions
M24 LogisticsHead Of Business Development
May. 2022 - Oct. 2022Cape Town, Western Cape, South Africa
On the DotGeneral Manager Business Development
May. 2022 - Feb. 2024
On the DotGeneral Manager: Business 2 Business
Oct. 2020 - May. 2022
On the DotGeneral Manager Operations
Jan. 2020 - Apr. 2022
On the DotSupply Chain Manager - Electronics
Sep. 2014 - Sep. 2020Current Designation: Supply Chain Manager: Electronics Company: On The Dot Logistics Duration: 01 September 2014 to current Key Responsibilities: Managing an Electronics Warehouse, Overseeing a Mail Room, overseeing an Imports and Exports Department and Managing Customer Service Dept
On the DotSupply Chain Manager
Jan. 2014 - Dec. 2019Current Designation: Supply Chain Manager: Electronics Company: On The Dot Logistics Duration: 01 September 2014 to current Key Responsibilities: Managing an Electronics Warehouse, Overseeing a Mail Room, overseeing an Imports and Exports Department and Managing Customer Service Dept
On The Dot LogisticsSupply Chain Manager (Junior)
Nov. 2013 - Aug. 2014
On the DotAccount Manager
Apr. 2007 - Dec. 2013Main Key Outputs Establish and maintain customer relationship with primary customers. Ensure continuous improvement of processes to improve service. Regular customer visits to primary customers, attend monthly feedback meetings Monitor integrity and maintenance of Primary and secondary customers on Master File on the ERP system Monitor purchase orders on behalf of Primary customers with their suppliers Monitor the compliance to lead times and exceptions management Manage the implementation and adherence of Service Level Agreements (SLA) of Primary Customers through daily service level monitoring and liaison of internal departments Compile monthly management information and give feedback Compile monthly customer feedback reports, interpret data and make recommendations to Primary customers SAP Super User
On The Dot LogisticsCustomer Service Team Leader
Jun. 2006 - Mar. 2007Daily backorder report reconciled and sent through to MCA Attend to any agreed deadlines with managers, or primary customers Management queries Handling of sales forecasts and planning Daily Order, operations and sales report Plan teams daily tasks and priorities Facilitating of daily production meetings Team support on queries and overflow during busy times Handle disciplinary issues Monitor outputs and productivity Monitor and manage attendance (leave, days off, sick leave) Daily Courier distribution reports MONTHLY Sales reports to Primary Customers Prepare and execute mass mail to secondary customers Attend sales meetings and report back on progress Ensure SOPs, SLA's, and procedures files are up to date Ensure KRA's (KPA’s)are up to date and measured regularly and records are kept to use in KRA discussions Plan and manage the customer service function Receive Project specs and compile project outlines Follow up on Project progress Compile management feedback reports Meet project deadlines, standards and requirements AD HOC (weekly, during a month and whenever necessary)
On the DotCustomer Service Team Leader
Jun. 2006 - Mar. 2007Daily backorder report reconciled and sent through to MCA Attend to any agreed deadlines with managers, or primary customers Management queries Handling of sales forecasts and planning Daily Order, operations and sales report Plan teams daily tasks and priorities Facilitating of daily production meetings Team support on queries and overflow during busy times Handle disciplinary issues Monitor outputs and productivity Monitor and manage attendance (leave, days off, sick leave) Daily Courier distribution reports MONTHLY Sales reports to Primary Customers Prepare and execute mass mail to secondary customers Attend sales meetings and report back on progress Ensure SOPs, SLA's, and procedures files are up to date Ensure KRA's (KPA’s)are up to date and measured regularly and records are kept to use in KRA discussions Plan and manage the customer service function Receive Project specs and compile project outlines Follow up on Project progress Compile management feedback reports Meet project deadlines, standards and requirements AD HOC (weekly, during a month and whenever necessary)
On The Dot LogisticsCustomer Service Rep
May. 2004 - May. 2006Telephonic orders from Schools and Bookshops Processing of the orders Quotations Returns (Credits) Reports – on Sales, Collections, SLA’s, Leadtimes, Returns, Dept activities and Departmental Projects Collation and updating of Book master Process and Procedures manuals for the dept Liaising with Courier services
On the DotClient Services Representative
Jan. 2004 - May. 2006
On the DotCredit Controller
Jan. 2003 - Dec. 2003
KolokCredit Controller
Nov. 2001 - Dec. 2002
Health & Racquet Club (Now Known as Virgin Active)Accounts Data Administrator
Sep. 2000 - Oct. 2001
Health & Racquet Club (Now Known as Virgin Active)Trainee General Manager
Jan. 2000 - Aug. 2000
Health & Racquet Club (Now Known as Virgin Active)Club Accountant & Administrator
Jan. 1999 - Dec. 1999
Health & Racquet Club (Now Known as Virgin Active)Debtors Controller
Jan. 1998 - Dec. 1998
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