I am a senior customer relationship and operations leader with over 20 years of experience in transport, logistics and supply chain environments. I specialise in building trusted client partnerships, improving service delivery, and leading cross-functional teams to deliver measurable operational and commercial results. My background spans key account management, warehouse and operations management, business development, customer success, and continuous improvement.
Over the course of my career, I have transformed underperforming operations into efficient, profitable divisions by aligning client needs with operational execution. I bring strong capability in stakeholder engagement, performance management, process improvement, contract management, and cost control. I am particularly effective at strengthening customer relationships, resolving service challenges, improving retention, and identifying opportunities for revenue growth within existing accounts.
My leadership style is practical, people-focused and results-driven. I have successfully led teams through change, improved employee engagement, and embedded accountability across service-driven environments. With experience across logistics providers, e-commerce and customer-facing operations, I understand how to balance client expectations, operational efficiency, and business goals in fast-paced, high-pressure environments.
I am currently focused on senior customer relationship management opportunities within transport and logistics, where I can add value through key account leadership, service excellence, strategic relationship building, and operational insight. I am open to connecting with professionals, recruiters and business leaders across South Africa in logistics, supply chain, customer success and commercial operations.More...