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Work Background
Seplat Energy PlcBusiness Integrity Officer
Sep. 2024 - Oct. 2025Lagos State, Nigeria- Supported organizational transparency by enforcing fair, ethical practices across customer and community-facing projects, strengthening trust with internal and external stakeholders. - Participated in vendor bid opening sessions to ensure compliance, fairness, and accountability in procurement and commercial transactions. - Managed whistleblowing channels and investigation case tracking, ensuring confidentiality, regulatory alignment, and timely resolution of integrity-related issues. - Delivered ethics awareness sessions covering Conflict of Interest, Gifts & Hospitality, and Workplace Conduct, contributing to a stronger culture of integrity and compliance. - Collaborated cross-functionally with Legal, IT, Procurement, and Operations teams to improve ethical standards and service delivery outcomes. - Partnered with IT and Integrity teams to translate investigation and compliance data into actionable insights, using Power BI dashboards and reports to enhance visibility, trend analysis, and decision-making. - Prepared and presented quarterly departmental activity reports for board and senior leadership review, highlighting risk trends, recurring issues, and priority areas for corrective action and policy improvement. Key Contribution: Strengthened stakeholder confidence in Seplat’s governance and service delivery by embedding transparent processes, data-driven reporting, and visible accountability mechanisms at both operational and board levels.
Seplat Energy PlcIT Service Support Coordinator
Jan. 2020 - Aug. 2024Lagos- Provided end-to-end IT operations and executive support in a fast-paced enterprise environment, ensuring seamless technology enablement for senior leadership and business users. - Delivered real-time IT support to C-Suite executives during board meetings, presentations, and business travel, eliminating technical disruptions and enabling uninterrupted decision-making. - Ensured strict adherence to data security, confidentiality, and IT governance policies, safeguarding sensitive executive and corporate information. - Configured, managed, and supported collaboration tools, video conferencing platforms, and mobile devices to enable effective communication across internal and external stakeholders. - Installed and maintained client systems, providing frontline IT support through efficient incident resolution both remotely and on-site. - Diagnosed and resolved hardware, software, and network issues using root-cause analysis to reduce recurring incidents and improve system stability. - Maintained high levels of user satisfaction through proactive engagement, timely support, and clear communication. - Accurately documented service activities and monitored support tickets to improve turnaround time, support audit requirements, and enhance overall IT service delivery performance.
Seplat Energy PlcIT Service Desk Supervisor
Dec. 2016 - Jan. 2020Nigeria- Led the delivery of end-user IT support services across physical and virtual channels, ensuring consistent service quality and adherence to SLAs. - Oversaw incident and service request resolution, prioritizing issues based on business impact and coordinating escalations where required. - Established and maintained IT documentation standards and a knowledge repository to support team efficiency and continuous improvement. - Supervised the deployment, configuration, and maintenance of end-user systems and peripherals in line with IT operational standards. - Proactively identified recurring issues and implemented preventive solutions to reduce operational risk and improve service reliability. Key Achievements: • Award for Excellence – Technical Team Performance: Recognized for seamless IT transition deployment. • Recognition Award: Honoured for outstanding delivery of workstream objectives.
TeeJay Petroleum Company LtdStation Manager
Dec. 2013 - Oct. 2016Ikotun, Lagos State• Ensuring compliance of all station workforce with the service and satisfaction standard of the company. A process which has given me the insight and knowledge of daily operations management in the company which I have effectively carried out all through my work period. • Handling of customer complaints. Assisting customers with complaints using the skills learnt on my previous job, gives me the confidence in customer relations management and reliance. With such knowledge, I have been able to offer training and development to all staffs to improve relationship with customers. • Initiating periodical meetings with staffs in order to improve staff performance and retention. By so doing, new programs and training were initiated which increased customer base of the company and income. • Managing weekly work schedule and ensuring the station is adequately staffed at all times. • Carrying out all human resource management by supervising direct reports, providing training, and disciplinary actions and giving performance feedback of workforce to the management. • Taking all necessary measures to ensure safe 24-hour operation of the station in conformance with company’s policies and standards • Managing of station financial accounts i.e. controlling and monitoring all station expenses. • Carrying out stock control and stock availability by soliciting for products in order to keep the station up and running. Also, constantly informing customers of company’s products and services which entail meeting customer deadlines. By so doing, increasing the company’s income.
Airtel NigeriaCustomer Service Agent
Oct. 2012 - Nov. 2013Abeokuta, Ogun State• Resolving customers’ queries and issues. • Interacting with customers to solicit order for services. • Delivering prepaid sales scripts in persuading potential customers in purchasing organizational products. • Describing products, responding to questions and obtaining customer information. • Developing targeted sales campaigns which increase sales to the organization from corporate customers. • Entering data and maintaining database of existing customers or potential customers. • Maintaining records of telephonic communications, interactions, accounts, orders, and payments.
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