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💸100%
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💬100%
Customer Service
Geos
🇱🇨100%
Saint Lucia
Work Background
Programs Manager
Zimbabwe Fashion WeekPrograms Manager
Nov. 2025Zimbabwe • Manage the full ZFW Programs Calendar, Business Program, Vanguard Showcase Designer Support Sessions, Workshops Coordinate speakers, moderators, panelists, and program guests. Manage documentation, briefings, run-sheets, and presentations. • Administration & Internal Coordination Prepare internal schedules, master calendars, internal minutes, and follow-up lists. Ensure the entire team adheres to timelines • Systems & Operations Backbone Create SOPs for operations, designers, volunteers, PR, backstage and event execution. Maintain digital filing systems, project folders and internal databases. Track department budgets and expenses. • Human Resource Support Onboard new staff, interns, and volunteers. Prepare contracts, briefs, and onboarding documents. • Event Logistics Support Coordinate registration lists, speaker travel, program timing, and backstage admin. Oversee staff assignment lists and communications •
Quality Control Production Assistant
Top Tier AudioQuality Control Production Assistant
Jun. 2022 - Dec. 2023United States• Providing quality control and publishing services for two podcast shows monthly • Creating graphics, blog posts, episode articles, and audiograms for each podcast episode • Scheduling YouTube and social media posts • Tracking statistics for social media engagement • Proofreading all written content
Community Manager | Podcast Editor & Manager
Conception Arts LLCCommunity Manager | Podcast Editor & Manager
Mar. 2021 - Jan. 2023United States, New York • Managing online projects and events for artists • Overseeing the social community and providing online support to artists and affiliated clubs • Corresponding with artists, potential podcast guests, and other stakeholders • Editing podcast audio, creating show notes, managing episodes, and publishing them on various platforms • Handling all email and administrative tasks related to artists and online operations • Fulfilling artists' requests and ensuring they receive the paid-for support and services
Head of Operations
Nations of WomenHead of Operations
Jan. 2020 - Oct. 2020United Kingdom• Supervised and coordinated business operations and administration • Conducted onboarding for new staff, facilitated training, and drafted contractual agreements • Collaborated with the CEO to create marketing strategies, plan activities, and track their progress • Organized virtual and in-person events, and handled logistics for international trips with delegates • Managed the CEO's schedule and appointments • Provided technical and operational support to staff, webinar co-hosts, and guests • Oversaw internal operational and IT projects • Acted as the main point of contact for all service providers
Remote Executive Assistant to CEO
Circle Podiatry ClinicRemote Executive Assistant to CEO
Oct. 2019 - Oct. 2020United Kingdom• Managed front office operations remotely • Scheduled patients' online bookings and handled cancellations, complaints, and inquiries • Managed the Practice Manager's diary • Provided general technical support • Prepared documents, designed social media posts, and proofread written content • Created patient lists and recorded treatment/non-treatment updates for weekly remote clinic visits • Transcribed patient referral letters • Transcribed show scripts for use in Health Triangle Magazine articles • Edited radio show recordings for The Diabetes Show and The Foot Health Show
Remote Executive Operations Assistant (Intern)
Chamber for Africa Diaspora RelationsRemote Executive Operations Assistant (Intern)
Aug. 2019 - Jan. 2020United Kingdom• Supervised and coordinated business operations and administration • Conducted onboarding for new staff, facilitated training, and drafted contractual agreements • Managed the CEO's diary and screened meeting requests • Provided technical and operational support to the board and staff • Scheduled internal and external appointments between the board, senior management, and stakeholders • Wrote meeting minutes for management and board meetings • Made calls and followed up with potential partners • Developed the website and oversaw tasks for the technical team
Executive Assistant to Managing Director
INZI Foundation t/a DiscovereumExecutive Assistant to Managing Director
Jan. 2017 - Sep. 2017Zimbabwe• Managed front office operations and supervised staff • Reserved tour and activity bookings for schools, individuals, and stakeholders • Onboarded full-time and part-time staff, drafted contractual agreements, and provided basic training • Contributed to the strategic planning team and tracked tasks of team members • Planned and executed events • Conducted guided tours in the absence of the Director • Assisted in fundraising $5,000 on Global Giving for a project • Designed and developed the website • Provided operational and technical support to staff • Managed the social media platform
Research Project Assistant
Dr Brighton Nyamapfene (MDNSG)Research Project Assistant
Oct. 2016 - Oct. 2017ZimbabweTopic: Knowledge of concussions in high school soccer team players • Obtained required documentation from the Ministry of Education to conduct research on concussions in high school soccer team players • Gathered resources, information, and organized logistics for the research project • Conducted surveys with over 600 students who played soccer in high school • Compiled and sorted survey results and findings for the statistician
Operations & Administration Manager
Aicsol SolutionsOperations & Administration Manager
Oct. 2009 - Apr. 2016Zimbabwe• Operations Manager, XYZ Company, June 2018 - September 2021 • Managed the CEO's schedule and conducted call screening and meeting coordination • Oversaw and coordinated all business operations and administrative tasks • Processed staff payrolls and facilitated payments • Handled internal and external communications • Assisted the CEO in selecting and interviewing new staff members • Managed cashflow, project funds, and disbursement • Led teams and supervised installations • Provided logistical support for various projects • Facilitated the on-time delivery of IT equipment for a tender consignment to the Ministry of ICT • Developed and managed website projects for a diverse portfolio of 30+ clients • Acted as the main point of contact for operational and technical support for clients • Served as a liaison between the company and service providers • Implemented improvements in internal communications and workflow • Created standard operating procedures (SOPs) to streamline operations and ensure consistency in deployments

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Podcast Editing & Management
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Executive Virtual Assistant, Operations and Administrative Manager
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