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Work Background
SHERPANYTech Team Lead
Feb. 2025Switzerland
KodlySalesforce Consultant - Delivery Manager
Oct. 2023 - Feb. 2025Account Manager & Project Lead: As an experienced Account Manager and Project Lead, I specialize in managing a diverse portfolio of client accounts, ensuring the delivery of exceptional service and value. My core responsibilities include: Strategic Account Management: Overseeing the entire account management process for multiple clients, from renegotiating and pitching new contracts to drafting legally binding agreements. I am adept at identifying client needs and ensuring their satisfaction through tailored solutions. Contract Negotiation & Compliance: Skilled in renegotiating contracts to align with evolving client needs and market conditions. I rigorously draft and enforce legal agreements, ensuring compliance with Service Level Agreements (SLAs) to uphold the highest standards of service delivery. Client Reporting & Communication: Regularly preparing and presenting detailed reports for clients, providing insights into performance metrics, project progress, and compliance with SLAs. I serve as the primary bridge between C-suite executives from client organizations and our company, facilitating seamless communication and strategic alignment. Project Management & Leadership: Acting as the Project Manager for various initiatives, I coordinate daily activities, support tasks, and project milestones. As the Salesforce Team Lead, I oversee the support team, ensuring that projects are executed efficiently and support issues are resolved promptly. Team Coordination & Support: Leading by example, I coordinate the efforts of support and project teams, ensuring that all activities align with client expectations and project objectives. My role involves direct leadership, strategic planning, and the proactive resolution of challenges to drive project success and client satisfaction.
WiproSalesforce Functional Consultant
Nov. 2021 - Oct. 2023Porto, Portugal
AonSales Intern
Nov. 2020 - Nov. 2021Lisboa, PortugalProfessional Firms
TELLESIntern Lawyer
Sep. 2019 - Nov. 2020Lisboa e Região, Portugal
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