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Work Background
Collin CollegePolice Telecommunicator
Jul. 2018Plano, Texas, United States•As Police Telecommunicator, I receive and address calls concerning crimes, emergencies, and other requests for police support, as well as for monitor and respond to 911 calls from college systems and campus “Blue Light” emergency telephones. I also monitor fire and burglar alarm systems for all university buildings, broadcast orders to patrol officers, and coordinate departmental paging during campus emergencies. Additionally, I execute a wide array of clerical duties, including electronic dispatch log completion and police report filing.
•The following details are my key contributions:
• Demonstrated keen ability to operate National Crime Information Center (NCIC) console, computer-aided mobile dispatch system, and Zertron interoperable radio console.
• Planned and executed research on tax studies for internal and external sources.
• Acted as “clearing house” for university-wide emergency call list and Campus Security Authority as outlined by Clery Act.
• Played key role in relaying radio and telephone messages between police officers and community.
City of CarrolltonCourt Specialist – Collections Manager
Sep. 2016 - Apr. 2018Carrollton, Texas, United States•As Collections Manager, I led the planning, preparation, and processing of court paperwork in assigned area of responsibility, including oversight of warrants, extension applications, delinquency paperwork, payment agreements, motions, complaints, citations, appeals, deferred disposition requests, jury selection forms, and other related paperwork. Collected delinquent payments from defendants.
•The following details are my key contributions: Served as Head of City of Carrollton Collection Department, charged with enforcing principles and processes from The Office of Court Administration (OCA) Collection Improvement Program (CIP), as well as with supporting court cost, fee, and fine collection efforts.
• Planned, developed, and promoted specialized defendant plans by interviewing each individual and reviewing applications and personal finances.
• Aided indigent persons by offering alternative enforcement options, including community service.
• Oversaw and coordinated 300+ cases simultaneously, subsequently ensuring compliance and taking prompt action against non-compliance.
City of CarrolltonCourt Specialist – Court Clerk
Dec. 2014 - Sep. 2016Carrollton, Texas•As Court Clerk, I oversaw the planning, preparation, and processing of court paperwork, including warrants, extension applications, delinquency paperwork, payment agreements, motions, complaints, citations, appeals, deferred disposition requests, jury selection forms, and other related paperwork. I also held responsibility for clerical duties, including utilizing standard office equipment, screening incoming calls, taking and transmitting messages, distributing mail, filing, making photocopies, executing data entry, typing, preparing case files, scheduling court dates, and word processing.
The following details are my key contributions:
• Played an instrumental role in addressing and responding to requests for information and inquiries from internal staff, attorneys, defendants, judges, juveniles, general public, and interested parties.
• Demonstrated proven ability and exceptional motivation to monitor and maintain data and information to effectively support court operations, including preparing and verifying listings of delinquency cases and cases ready for warrants, activating warrants, downloading, and requesting transfer of tickets into cases, and preparing backlog warrant reports.
• Led all facets of collection request processing, time-to-pay application evaluation, verification, and extension, delinquent account notice dissemination, compliance monitoring, and other related activities.
TGI FridaysServer
Jan. 2012 - Jan. 2015Garland, TX•As a Server, I trained new hires and aided them in integrating efficiently into the workforce. I also transmitted orders to the bar and kitchen, recorded patron’s choices, identified patrons’ special dietary needs and requests, and ensured kitchen staff remained apprised at all times of changes and issues.
The following details are my key contributions:
• Drove collaborative efforts to build team-based culture and ensure consistent results.
• Acted as a central resource in serving orders, including picking up and delivering patrons’ choices from bar and kitchen, as well as accompaniments and condiments from service bars.
• Led revenue acquisition by totaling charges, issuing bills, accepting payments, transferring bills and payment to other servers, and returning change or credit card and signature slip to patrons.
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