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Work Background
AccentureService Delivery Lead
Jun. 2018 - Mar. 2024Prague, CzechiaManaging two distinct teams in Procurement Operations and Sourcing departments: Ensure operational excellence in daily team activities, aligning with agreed SLAs such as delivering services on time, within scope, and according to quality standards. Understand and analyze client needs, compliance issues, and process issues in the service line; identify root causes and implement improvements accordingly. Generate weekly and monthly reports to assess the effectiveness of service delivery and identify areas for optimization. Resolve problems promptly, minimizing the impact on service delivery and client satisfaction. Assist client stakeholders in implementing new processes, such as managing the life-cycle of Statements of Work (SOW) and conducting sourcing/bidding events. Monitoring data quality and conduct routine checks within the team. Coordinate with clients, execution teams, and IT regarding system migrations. Develop process flow diagrams and detailed work instructions for documentation purposes. People Management: Conduct performance evaluations with 1-1 and quarterly meetings to align with team goals. Educate team members regarding system and process changes.
AccentureProcurement Operations Analyst
Jan. 2017 - May. 2018Prague, CzechiaCoordinate relations between vendors, the procurement team, and software developers to manage information flow using related software. Analyze daily, weekly, and monthly team performances and report them to management. Provide feedback to the team about software updates.
Volt Enerji ve Bilisim TeknolojileriBusiness Development Manager
Mar. 2011 - Apr. 2012Istanbul, TurkeyFace-to-face sales meetings, presentation Coordination of required changes in software with developers that are needed by market and by ustomers; testing the demo versions Actual design of software interface; coordination with developers
Karadeniz Energy GroupCustomer Relations Manager
Jan. 2007 - Sep. 2010Istanbul, TurkeyInteracting with prospective clients and overseeing contract negotiations. Identifying problems with existing customers and providing solutions Managed payment flows for the wholesale company. Supervising invoicing process and monthly reporting Registration of end users to portfolio and communication with government institutions
Karadeniz Energy GroupCustomers Representative
Feb. 2006 - Jan. 2007Istanbul, TurkeyRegistration of customers to TEΔ°AS software, monthly Negotiating with public bodies in order to get monthly consumption data of customers, reporting them to accounting department, controlling and sending invoices to customers According to regulatory provisions, making contracts with TEDAS and keeping track of issued letter of guarantees
Karadeniz HoldingSenior Executive Asistant
Jun. 2005 - Feb. 2006Istanbul, TurkeyFacilitating document flow with government institutions. β’ Recruiting and supervising new office personnel; overseeing payment management and regular reporting.
Institute of Psychological ServicesOffice Manager
Sep. 2003 - May. 2005Ankara, Turkey
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