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Work Background
Wojtek ConsultoriaSenior Language Consultant
Aug. 2025São Paulo, BrazilAs a Senior Language Consultant, I provide expert guidance in linguistic strategy, cross-cultural communication, and multilingual content optimization. My work bridges linguistic precision with business objectives, helping organizations communicate effectively across global markets. Key Responsibilities: • Advise clients on language usage, tone, and style to ensure clarity and brand consistency across international audiences. • Conduct linguistic audits and develop tailored communication frameworks for marketing, corporate, and customer-facing materials. • Translate and localize high-impact content while maintaining cultural nuance and brand voice. • Mentor and train junior linguists, editors, and translators to uphold quality standards and linguistic integrity. • Collaborate with cross-functional teams (marketing, product, and HR) to enhance multilingual engagement and accessibility. Core Skills: • Linguistic consulting and editorial strategy • Cross-cultural communication • Translation, localization, and transcreation • Quality assurance and linguistic project management • Brand voice development and tone-of-voice guidelines Impact: • Improved linguistic consistency and audience engagement across 20+ markets. • Streamlined content review workflows, reducing turnaround times by 30%. • Strengthened brand credibility through clear, culturally adaptive communication.
MSC CruisesInternational Host
Jun. 2025 - Aug. 2025Southampton, England, United KingdomResponsible for communication, text proof reading and translations on board. Preparation of texts, advertisements and presentations in Portuguese, Italian and English. Consecutive interpretation of medical care in Portuguese-English / Italian-English - provide personalized customer service, language assistance and translation to the guests, enhancing their understanding and enjoyment of their cruise;
- socialize, welcome guests, and contribute to social events and functions taking place throughout the ship;
- prepare and deliver a comprehensive talk for Guests in all required languages, at the beginning (welcome), and at the end (farewell) of each cruise;
- document all the comments and complaints reported by the guests through the Complaint Management System, in cooperation with the Guest Service Department;
- act as a Master of Ceremonies during special events and evening shows for the language group of reference;
- host and/or participate in various trivia games, quizzes, and language classes. Participate and socialize during major Theme evenings and guest activities. - perform as a broadcaster, making public address announcements in all languages known;
- provide support during shore Excursions;
- perform ship visits for guests of the respective language.
SkillOnNetCustomer Support Agent
Jan. 2025 - Jun. 2025São Paulo, Brazil
MSC CruisesInternational Host - It, En, Pt, Es;
Jan. 2023 - Aug. 2023Geneva, SwitzerlandResponsible for communication, text proof reading and translations on board. Preparation of texts, advertisements and presentations in Portuguese, Italian and English. Consecutive interpretation of medical care in Portuguese-English / Italian-English - provide personalized customer service, language assistance and translation to the guests, enhancing their understanding and enjoyment of their cruise;
- socialize, welcome guests, and contribute to social events and functions taking place throughout the ship;
- prepare and deliver a comprehensive talk for Guests in all required languages, at the beginning (welcome), and at the end (farewell) of each cruise;
- document all the comments and complaints reported by the guests through the Complaint Management System, in cooperation with the Guest Service Department;
- act as a Master of Ceremonies during special events and evening shows for the language group of reference;
- host and/or participate in various trivia games, quizzes, and language classes. Participate and socialize during major Theme evenings and guest activities. - perform as a broadcaster, making public address announcements in all languages known;
- provide support during shore Excursions;
- perform ship visits for guests of the respective language.
Federal Express CorporationCustomer Solutions Representative
Feb. 2019 - Dec. 2022São Paulo, São Paulo, Brazil• Bilingual Portuguese/English customer service, identifying their needs and providing technical support in resolving problems related to logistics and express delivery of correspondence, documents and objects;
• Coverage in several other departments linked to Customer Service, such as Supervision and Quality, working on projects for continuous improvement of the service provided;
• Preparation of reports and management presentations on the area's performance, with analysis of data and performance indicators, aiming to identify opportunities for improvement and process optimization;
• Participation in training and qualifications on internal processes and procedures, aiming to improve knowledge and skills to provide excellent service to customers;
• Development of creative and innovative solutions for complex problems, seeking to ensure customer satisfaction and meet market demands.
• Support in managing complaints, providing guidance and resolutions to customers proactively.
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