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Work Background
Compass GroupGeneral Mnager
Apr. 2021Toronto, Ontario, Canada
The Great Hall, TorontoAssociate General Manager
Nov. 2018 - Apr. 2021Toronto, Canada Area
Liberty Entertainment GroupDirector of Sales and Catering
Jun. 2016 - Jan. 2018Liberty Grand
Eatertainment Events & CateringSenior Event Director & Catering Manager
Mar. 2013 - Jun. 2016Toronto, Canada Area
Compass Group CanadaCatering Sales Director, C5 @ ROM
Feb. 2011 - Mar. 2013Royal Ontario MuseumCore responsibilities are to not only sell events to external clients in the high end restaurant, the gallery spaces and the cafeteria, but to execute them as well, ensuring guest satisfaction.
• Works with all clients in the creation of their event vision with regards to menu, décor, room set up, staffing levels, etc.
• Pro-actively solicits new business and continually works toward achieving sales targets
• Maintains up-to-date information in files and communicates with all necessary departments
• Assists the GM with the implementation and achievement of the Marketing Plan as it pertains to Event Sales and Catering
• Conducts tours of the event facilities; entertains clients in accordance with company and property policies and procedures
• Maintains all Catering financial forecasts and declining balance reports for the controller
• Communicates changes to the operations teams and kitchen of daily events
• Oversees the operations of all events and catering services • Responds quickly to guest requests in a friendly manner and follows’ up to ensure guest satisfaction
• Follows company policies and procedures and is able to effectively communicate them to subordinates
• Attends Client Receptions as required • Attends various networking and social functions, tradeshows, etc.
• Maintains a professional image at all times through appearance and dress
• Works with Executive Chef to create seasonal menus
• Responsible for maintaining Catering Chef team schedule
Holland America LineManager - On board Culinary Arts Centre
Sep. 2007 - Apr. 2010Core responsibility was to provide 100% value added events for the guests on board ships to increase the entertainment ratings and achieve overall guests’ satisfaction. I was on the highest rated ship fleet wide, 3 contracts (12 months) in a row.
• Created and implemented culinary shows, craft shows, lifestyle shows and party planning sessions based on different ship itinerary, including but not limited to lectures on health, regional cuisine and regional culture. • Responsible for successful execution of various programs both for television and live audience. Co-hosting along side of Chefs from various countries, as well as hosting solo events
• Working with department heads and Hotel Manager to create ship board events to successfully entertain guests and achieve revenue goals. • Assisting the Cruise Director in hosting various entertainment events
• Responsible for training 4 new party planners to Holland America Cruise Lines
PPIPort Shopping Ambassador
Jan. 2007 - Jan. 2008International• Responsible for conducting live port and shopping presentations, Gemstone and Watch seminars in order to promote the shore side shopping program • Responsible for presenting live talks and lectures on the various ports of call including history, architecture and local attractions
• Liaising with on board departments to create value added, cross promotions for guests
• Providing excellent customer service as well as providing a value added research facility to the guests regarding any and all port related concerns including but not limited to: Historical information, local travel plans, local guides & regional flavors.
The Butler Did ItHiring Manager & Event Supervisor
Jun. 2001 - Sep. 2007Core responsibility as the Hiring Manager was to screen, interview and hire staff that fit the high standard of hospitality service that clients expected. I was also responsible for training the new staff by writing training manuals, conducting a 2 hour introductory course and training new staff on site during event execution • Created and implemented a behavioral interviewing program for the company, hiring close to 100 new staff
• Created a kosher training manual focusing on the unique differences of kosher service
• Ensuring all new floor staff are up to date on various levels of service and procedures Event Supervisor:
Core responsibilities as an Event Supervisor were to service some of the top venues in Toronto, predominately the Carlu. I worked with the outside caterers and the in the house sales team to ensure the flawless execution of events ranging in size from 25-1400 guests in all manner of celebration.
• Liaise with clients, caterers and venue staff to make sure that every possible, on site need will be anticipated and met. Working various functions including, but not limited to: Weddings, Wine festivals, corporate events and Non-profit events in some of Toronto’s five star facilities.
• Organized up to 150 staff for specific events in regards to: set up of venue, Set up of satellite kitchens, organize all orders of service, clearing of main dining rooms, maintenance of event and tear down of venue. Server/Head Waiter:
• Event set up including: tables/chairs, place settings, glassware etc.
• Preparing/Serving Hors-d’œuvre
• Simultaneous or ‘Sweep’ serving appetizer, main and dessert courses
• Clearing • Tear down of events
Goodman CommunicationsAdministrative Manager
Jun. 2001 - May. 2002TorontoAdministrative Manager:
• Maintaining efficient operation of the office environment
• Assign, supervise and monitor work and performance of Receptionist, Administrative Assistant and IT Administrator
• Regularly confer with the Assistant to the President & CEO to plan, coordinate and administer office support needs as well as define projects, assign priorities & allocate support staff
• Control and monitor all purchasing and inventory of office equipment, furniture, supplies etc.
• Liaise with building security and building management office
• Coordinate and organize orientation for all new hires
Russell Reynolds AssociatesManager Administrative Services and Systems
Jun. 1998 - Jun. 2001Toronto, OntarioManager Administrative Services and Systems
• Implemented of a marketing strategy for the company and assist with business development. Liaise with advertisement agencies and public relations firms on a regular basis to provide customer service. Maintain an inventory of all publication for both the Calgary and Toronto offices.
• Involved in all aspects of event planning, including: targeting of attendees and invitation preparation, collation of invitation response, venue and menu selection, entertainment and speaker arrangements, budget management, trouble shooting, selection of thank you gifts and overseeing the running of the event.
• Office Management duties include: supervision of several office renovations: move coordination, Accounts Payable/Receivable and operating budget for the Toronto Office, seminar management for both the Toronto and Calgary offices, procurement of supplies, and relief administration. • Systems Coordination for both the Calgary and Toronto offices, including troubleshooting computer problems, managing database conversions, maintaining data integrity, and posting of job specs to web site.
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