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Work Background
CustmProduct Manager
Jun. 2024Melbourne, Victoria, Australia- Acted as Product Owner, managing the Scrum process with the development team and collaborating with stakeholders to prioritize features, refine the backlog, and ensure alignment with business goals for the Custm systems: Web apps and Custm Driver app. - Led the transformation of multiple legacy platforms into a single stand-alone system, overseeing developers and designers for execution. - Handled backend architecture and process optimization, gathered requirements directly from stakeholders, defined product roadmaps, and consolidated user feedback to guide development. - Conducted research and development to drive continuous improvement and innovation of the system. - Provided user support and troubleshooting, ensuring smooth adoption and ongoing product enhancement.
CustmSoftware Quality Assurance Lead
Jul. 2023 - Jun. 2024- Led the QA team, overseeing QA processes and software testing to ensure product quality, reliability, and smooth releases.
JoyRide SuperappSoftware Quality Assurance and Technical Operations Lead
Jun. 2022 - Dec. 2022Antipolo, Calabarzon, Philippines- Managed and led Software QA and Technical Support teams (8–15 members), providing training, mentoring, and implementing QA and support processes to improve efficiency and product quality, while overseeing the continuous process of server monitoring and maintenance. - Ensured seamless app and system performance, successfully handling nearly 40,000+ transactions per day and providing the necessary support to sustain operations with hundreds of thousands active app users. - Actively participated in the scrum process, ensuring alignment between developers, product owner, scrum master and technical support teams for smooth product releases.
JoyRide SuperappTechnical Operations Lead
Dec. 2021 - Jun. 2022- Managed tech operations, server maintenance, and monitoring, while collaborating with senior backend developers on DevOps implementation. - Served as the point person with third-party API providers, product managers, and project managers to ensure smooth app releases, participated in scrum processes, and facilitated cross-department communication and stakeholder reporting. - Handled hiring, training, and management of technical support staff, provided software troubleshooting, and created documentation to support ongoing operations.
JoyRide SuperappSenior Software Developer
Dec. 2020 - Nov. 2021Antipolo, Calabarzon, Philippines- As a pioneer developer of JoyRide, one of the leading transport companies in the Philippines, I helped shape the foundation of its digital platforms and guided the product’s early growth. - Managed India-based freelancers for the first version of the JoyRide app and Admin Panel, while assisting in the recruitment of in-house software developers and tech managers in the Philippines. - Led the maintenance and continuous enhancement of the JoyRide Admin Panel (Angular, Node.js), contributed features to the JoyRide app (React Native), and supported the development of the JRMall e-commerce website (React.js).
Happy MoveSoftware Developer | Web and Mobile
Dec. 2018 - Nov. 2020Manila, National Capital Region, Philippines- Pioneer developer for the company, leading process design and frontend development of the Happy Move booking platform web app using Angular and Happy Move customer mobile app using Ionic Framework, supporting seamless booking and customer experience.
Ayala Healthcare Holdings, Inc. (AC Health)Web Developer
Jun. 2014 - Nov. 2018Parañaque, National Capital Region, Philippines- Built and maintained web solutions using Laravel/PHP, JavaScript, HTML, and CSS, including the MedPadala e-commerce site, websites, web apps for Ayala Health Clinics and Generika Drugstore merchants, and API integrations with Generika’s POS system and PhilHealth services. - Designed and developed the first version of the Generika mobile app using Ionic Framework (Front-end) and Laravel/PHP (Backend), worked closely with marketing for processes and assets, and managed maintenance, Play Store, and App Store deployment.
PLDTIntern
Mar. 2014 - May. 2014Dasmariñas, Calabarzon, Philippines
Various CompaniesFreelance System Developer
Feb. 2013 - Dec. 2013Makati, National Capital Region, PhilippinesDeveloped and customized ERP systems for companies such as One Pacific Place Residence (Makati, Philippines), Millennium Plaza Hotel (Makati, Philippines), and Gonzalo Puyat & Sons (Makati, Philippines)
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