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Work Background
The AIDOperations and Support Manager
Jan. 2026FranceWith The Aid - The Artificial Intelligence Doctor - we create context -relevant decision-making support chatbots on the main communications platforms used by health workers in primary care settings, and equip them with the best specialised medical knowledge available in their country. We connect them with existing health system tools to increase and measure impact.
Our agent's behaviour is grounded using our proprietary systems trained on national clinical guidance, ensuring the highest levels of accuracy and quality control in the agentic landscape.
Improve platform adoption by identifying customer needs and
connecting them to The Aid’s offering
Collaborated across teams to build product awareness and ensure customer feedback is embedded into ongoing improvements
Supporting the development of EU consortium and contributing to The Gates Foundation Grant application
The Gates Foundation grant application
Tracks and TrailsProduct Operations Manager
May. 2024 - Mar. 2026FranceRolled out project management software and introduced operating rhythms to improve cross-team visibility and execution; created documentation/SOPs to standardise delivery and reduce recurring operational friction.
Established a partner-led GTM motion (B2B) through event/summit representation and structured follow-up, converting conversations into partner pipeline and decreasing dependence on B2C performance marketing. Contributed to measurable growth outcomes.
Co-led a new website build with an external partner; supported information architecture and content structure, and managed ongoing CMS/back-end updates to keep the site accurate, consistent, and launch-ready.
Shaped product and go-to-market strategy by owning website content and product-page positioning, and developing new product concepts aligned with company values.
Developed and launched new trip concepts aligned with company values, expanding the product portfolio.
Solar MonkeyOperations and Support Specialist
May. 2023 - Dec. 2023The Hague, South Holland, NetherlandsLeading research, developing and modifying knowledge content to automate support systems. Personalized customer service, using feedback analysis driving actionable product insights. Cross-functional collaboration to enhance app functionality and user experience. Creating comprehensive training for the sales team.
Sint-Jozef instituutStudent counsellor - English as a Second Language
Feb. 2021 - Jun. 2022Ternat, Flemish Region, BelgiumProviding individualised support and implementing strategies to enhance emotional well-being and academic success. Developing resilience and promoting healthy coping mechanisms. ESL grade 8-11
Self-employedPerformance Coach
Jan. 2021Utilized expertise in emotional acceptance and identity exploration to enhance athletes' mental resilience and performance. Implemented personalized goal-setting strategies for short and long-term success. Facilitated integration of insights into athletes' training regimens, enabling continuous progress and achievement. Fostering a growth-oriented mindset for athletes, optimizing their competitive edge.
Futura International School of Stockholm, SIS, ISSRVisual Arts Teacher - Head of department
Sep. 2013 - Jun. 2020Stockholm, Stockholm County, SwedenEstablished department goals and led the organization towards interdisciplinary approaches and promotion of cross-cultural understanding through visual arts education. Collaborating with administrative staff to develop annual budget proposals aligned with departmental goals and educational standards. Organized and oversaw community events.
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