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Work Background
Mpower SolarSDR Manager
Mar. 2023
RemoteReps (Formerly CC Capital Group)Virtual Assistant
Oct. 2021 - Jul. 2022Schedule appointments
Cold calling clients. Providing reports based on calls. Maintained a positive work ethic and commitment to providing excellent service.
Improve operations efficiency and customer satisfaction.
FreelanceVirtual Assistant
Aug. 2021Call warm leads
Schedule appointments (Calendly)
Provide EOW reports based on contact made
Complete various admin task
Email Management Social Media support
Expressive Media ConceptsSocial Media Manager
Apr. 2021St Catherine, JamaicaOrganizes and creates all social media posts
Engages with customers via comments/ DMs Provide a digital marketing strategy
Provides reports based on engagement and page growth.
Establish a clear brand voice on social media
Print Big Jamaica LtdExecutive Sales Representative
Mar. 2020 - May. 2021Maintained communication with clients to provide additional support
Provide weekly reports on sales updates. Cooperated with the sales and marketing team leaders to determine the best products to promote or withdraw.
Cold calling for new clientele.
AloricaCustomer Service Representative
Jun. 2019 - Mar. 2020Handles customer complaints and inquiries in a timely manner
Making reservations
Multitasks while providing service and resolving issues
Ibex GlobalQuality Analyst
Dec. 2017 - Jun. 2019Ensure required quality is maintained
Conduct audits for assigned team Assist and guide team members with their performance
Provide daily reports based on calls reviewed. Draft quality assurance policies and procedures.
Living ThiingsExecutive Administrative Assistant
Jan. 2014 - Sep. 2016Invoicing
Placing orders for the company
Preparing reports and monthly audits
Scheduling Appointments/ Meetings
Data Entry
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