Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Fat Phill’s UKDirector of Operations
Jan. 2024 - Dec. 2025CheshamLaunched the Dutch Smashburger brand Fat Phill's into the UK in 2024. Setup full UK supply chain, managed store design and builds of first 2 locations in London and worked closely with the marketing team on the market launch and continued marketing efforts at store level. Built the franchise operating processes and procedures including manuals, training, onboarding and audit processes and lead the day-to-day operations for the flagship UK store launched. Managed the full P&L for market launch and first locations.
Auntie Anne's UK & IrelandDirector of Operations
Jan. 2023Chesham, England, United Kingdom
Pepe's Piri PiriCommercial and Compliance Director
Nov. 2020 - Dec. 2022Watford, England, United KingdomPepe’s Piri Piri (Pepe’s) is the leading Piri Piri chicken franchise in the UK with over 160 franchised stores in the UK and internationally. In the MCA 2021 Fast Food Report, Pepe’s was listed as number 5 in the top 10 fast food brands by outlets in the UK. Pepe’s is growing fast with exciting plans for the future. The role is a critical position within Pepe’s Head Office senior management team. Reporting to the Chief Operating Officer the role ensures the smooth running of all aspects relating to the national and international franchisee network. Duties and Responsibilities Delivering on Pepe’s Corporate Strategy including expanding to over 300 stores within 5 years.
Ensure all operational resources are in place for the smooth running of the franchise network both in the UK and International.
Agree marketing strategy and deliver Pepe's Marketing plan
Oversee the team of Area Managers who ensure franchisee compliance.
Lead franchisee onboarding training at head office and oversee instore and Pepe’s online training.
Managing relationships with all third-party delivery partners.
Store openings, Franchise Recruitment, Resales, and Renewals
Manage legal aspects relating to franchisees, suppliers, and intellectual property protection.
Manage the international Master Franchisees
Freshly Baked Limited (T/A Auntie Anne's)Senior Manager of Retail Operations
Jul. 2018 - Oct. 2020United KingdomResponsible for franchise operations across over 40 UK stores, with 10 more stores planned to open towards the end of 2020. Builds strong relationships with Franchisees to deliver training, coaching and mentoring to help increase sales, reduce costs and improve profits.
Operations role includes but not limited to: sales analysis, strategy and planning, reporting, delivery, footfall, loyalty, product research and development, business planning and logistics, national and local marketing.
Leads the Marketing to develop the brand and drive sales including the creation and implementation of National and Local Campaigns. Responsible for all Learning and Development (L&D) for the UK and Ireland. Involves working effectively with Team Members, Store Management and Franchisees to create high performing teams with performance targets aligned to business requirements.
Created the UK brand operations manuals, store management tools and training plans and various guides.
Freshly Baked Limited (T/A Auntie Anne's)UK Operations and Training Manager
Jan. 2015 - Jul. 2018Chesham, BuckinghamshireResponsible for driving operational excellence across 35 UK stores and growing. Encompasses building strong relationships with the Franchisees to deliver training, coaching and mentoring to help increase sales, reduce costs and improve profits. Involved in all elements of new store openings including planning and organising prior to launch, the launch, on-going support, store re-fits, health & safety compliance, audits, recruitment, training and competitor analysis. Displays relationship management skills in working effectively with credibility and respect with internal and external stakeholders. Work closely with the Operations Director to provide insight into critical metrics including but not limited to: sales analysis, strategy and planning, reporting, delivery, footfall, loyalty, product development, business planning and logistics. Plays a key role in brand development and works collaboratively with Marketing to develop branding, creating and updating of the brand operations manual, store management tools and inputting into training plans and manuals. Responsible for all Learning and Development (L&D) for the UK and Ireland. Involves working effectively with Team Members, Store Management and Franchisees to create high performing teams with performance targets aligned to business requirements. Key Achievements:
Spearheaded a new POS and stock management system and rolled out across the network which placed the business firmly as strong innovators within the industry. Involved in every element across the implementation including design, overseeing installations and training the teams.
Achieved a growth rate of 13% in retail operations. Project managed the launch of a new centre where all training and development is delivered and also for all product testing and development.
Combat AcademyNational Franchise Manager
Sep. 2013 - Dec. 2014High WycombeIn recognition of market demand developed a franchise business model with the Founder of an existing business. Utilised skills and experience in creating comprehensive operational procedures and systems to support each franchise. Recruited 9 franchises in the first year of operating and was responsible for the recruitment, training and support of all new team members.
ADJ SUBS LTD (Trading as Subway)Subway Franchise Owner
Feb. 2011 - Apr. 2014BeaconsfieldResponsible for the core day to day business functions of a Subway Franchise which encompassed: Financial Management, Marketing, Recruitment, Training, Customer Service and Product Quality. Highly motivated in driving sales performance and achieved a 25% increase in 3 years. Identified process improvements which reduced costs and thus improved profits and creating a highly efficient working environment. Consistently scored highly on ‘Mystery Shopper’ visits and always exceeded company evaluations.
Highlander BarTravelling
Mar. 2010 - Jan. 2011GreeceEnjoyed a gap year undertaking extensive travel throughout Europe, experiencing different cultures, planning and managing travel itineraries.
Select Service PartnerMulti Unit Manager
Aug. 2009 - Mar. 2010NorthamptonResponsible and operational management for two busy retail and catering units in a premium, high footfall location. Recovered and turned around unit performance through effective troubleshooting and creating better customer service, increased speed and efficiencies and all around improvement of organisation. Resulted in the business becoming profitable and growing sales by 20.7% year on year.
SubwayField Consultant
Nov. 2005 - Aug. 2009* Opened 25 new Subway shops, training new franchisees, managers and staff.
* Worked with the owners of Subway stores in my regional area, offering advice and guidance on all aspects of the business assisting them to build sales and profits.
* Responsible for the monthly evaluation of over 30 Subway stores across five regions, opening new stores and working with store owners to protect the Subway brand, enforce operational standards and to communicate the company’s vision.
Thomsons BarBar Manager
Oct. 2003 - Sep. 2005Dundee, United KingdomTenant with Trust Inns, responsible for all aspects of running a pub.
Intch is a Professional Networking App for the Future of WorkSee more people like Antony on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
408500 people
24
Founder @ Bentley Mills
20
Project and business Manager
16
Executive Assistant
95041 people
26
Researcher
18
Partner
21
Founder @ RUSHMANS