Thomas Gibson - AI Product Manager,

AI Product Manager

Data EntrySecurity AnalystData AnalystML EngineerProject ManagerProduct ManagerIT

I am a Technical Product Leader who specializes in navigating high-stakes ambiguity. While I have the 'Big Healthcare' foundation from CVS and BCBS, my real passion is in the 0-to-1 phase. I thrive in 'Greenfield' environments where the goal is to move from a business hypothesis to a working prototype in weeks, not months. Most recently, I’ve been hands-on with Agentic AI (CrewAI/Python) to build internal automation tools that prove a concept before we ever write production-level code. I’m here because I know how to bring that 'Startup Velocity' to UHG—driving rapid experimentation while ensuring that our 'Fail Fast' approach still respects the non-negotiable security guardrails of a global healthcare leader.

Insight GlobalLead Product Manager

Jun. 2025RemoteClient Aetna/CVShealth Shape product vision for integrating Aetna insurance platform with CVS pharmacy systems, impacting digital experience for 30+ million members. Developed AI automation prototype that eliminated 5 hours of weekly planning overhead, enabling product teams to focus on strategic initiatives rather than administrative tasks. Navigate complex security and compliance requirements across teams managing member health data, financial transactions, and prescription information. Drive delivery of mobile app features including prior authorization workflows, real-time claims lookup, and provider search functionality. Spearheaded product strategy and roadmap development for the Navigating Wellbeing Portfolio, transforming how Aetna members engage with mental health through frictionless scheduling, personalized care journeys, and holistic wellness programs. • Delivered cross-functional leadership across engineering, UX, data science, and clinical teams to define and execute capabilities that meet current member needs while anticipating future requirements. • Leveraged qualitative insights, data analytics, and experimentation to identify pain points and optimize member engagement, resulting in 30% improvement in platform utilization metrics. • Orchestrated strategic roadmap execution in SAFe/Agile environment, translating complex business objectives into actionable features and user stories that drive measurable outcomes. • Managed dependencies and risk mitigation across teams to ensure timely delivery of high-impact solutions while maintaining 99% system availability during critical updates. • Established performance metrics and success KPIs to track progress, generate insights, and drive iterative improvements that enhanced member behavioral health outcomes by 25%. • Collaborated with portfolio leadership and operational teams to ensure cohesive product planning and execution across the broader digital health ecosystem.

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