JPMorgan Chase & Co.Program Manager, Business Operations
Jan. 2018 - Dec. 2021I led change initiative efforts to automate program dashboards across geographically diverse teams, enhancing operational efficiency and ensuring compliance on 18 critical metrics. Through custom SQL and Tableau dashboards, I provided real-time insights on performance, work order completion, identify gaps, and enable data-driven decision-making. I also partnered with cross-functional teams to understand performance trends and streamline over 12 business processes, resulting in reduction of risk and promoting collaborative and efficient practices. I prioritized product excellent and employed data driven strategies, to achieve measurable outcomes in challenging and ever-changing environments.