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Work Background
Foundry United Methodist ChurchExecutive Director of Operations and Impact
Feb. 2018Washington D.C. Metro Area• Built and and led a team of 12 dynamic individuals, building the team from the ground up. • Developed the team's growth through targeted training, coaching, and mentorship that resulted in a cohesive self-reliant team that navigated crisis and took initiative in the absence of direct supervision. • Maintained oversight and management for operations, hospitality, media, and communications teams that served a 90k square foot worship facility and community event center. • Developed, presented, and successfully maintained a balanced budget for three consecutive years. • Restored a deficit spending budget of $400k to a thriving surplus of $100k in less than three years. • Evaluated and later re-negotiated several legacy vendor contracts across all facets of operations. Produced over $250k in annual cost savings. • Established a future-proof streaming and communications system at the start of the pandemic. • Achieved and sustained zero downtime of service fostering an environment of consistency. • Swiftly mobilized team of crisis response members during multiple civil protests in 2020. Enhanced the organization's response time and community outreach effectiveness. • Revised and revamped the employee handbook, onboarding process, and disciplinary documentation processes within the human resources team. Enhanced employee engagement and satisfaction across the board. • Assertively negotiated new contracts with legacy benefits package providers. Streamlined the benefits offerings and achieved $30k in total cost savings • Installed and monitored a robust hiring program that incorporated common marketplace tools, SHRM metrics, and diversity/inclusion training. • Converted a non-compliant donor management system into a highly robust, user-friendly platform. Increased recurring donor contributions by 132%. • Designed new stewardship campaign goals and receipts that drove 94% fulfillment and the highest commitment campaign in the organization's 200 year history.
Fairfax Community ChurchExecutive Director of Outreach
May. 2016 - Oct. 2017Fairfax, VA• Developed and managed refugee ministry for newly arrived refugees from Syria and Afghanistan • Responsible for matching over 90 newly arrived refugees with various faith-based communities in Northern Virginia in 12 months • Developed, led and promoted an interfaith network of over 20 varying faith-based communities, facilitating dialogue and leveraging resources to meet the needs of the growing refugee community • Authored an e-book resource for Northern Virginia refugee resettlement • Redesigned and restructured Local and Global Outreach ministry siloes to four missional initiatives • Implemented and vision casted missional initiatives, creating multiple missional communities for congregation of 2500+ • Lead teacher of monthly, large group, missional gatherings
Mountain Park Community ChurchChief Operations Officer
Dec. 2012 - May. 2016Phoenix, AZ• Oversight and accountability for annual budget, human resources, financial accounting and donor contribution for 1500+ member congregation • Oversight and management of administrative, media and communication teams • Oversight and management of 35,000 square foot worship facility and community event center • Member of Executive Pastoral Team • Lead Finance Committee and presented annual budget for ratification • Executive team member for design and build of new 42,000 square foot facility • Planned, scheduled and programmed weekly Sunday Celebrations • Led a 2-week campaign in response to major natural disaster, resulting in over $500k for recovery efforts • Initiated and implemented Military Home ministry for families of service members
Level 3 CommunicationsSenior Margin Assurance Analyst
Oct. 2011 - Jan. 2013• Analyzed, evaluated and merged former Global Crossing control reports to Level 3 systems • Assisted in Latin America billing reports after merger announcement • Created, implemented and managed monthly and quarterly Revenue Protection Controls • Identified monthly, unbilled revenue leakage • Identified and presented monthly Key Performance Indicators to prevent further revenue loss • Provided remote support to Senior Leaders in multiple states and countries • Consistently recovered over $10M/year in revenue leakage
Global CrossingSenior Revenue Assurance Analyst
Feb. 2005 - Sep. 2011Phoenix, AZ• Led discussion and presented new models of Revenue Protection Reports • Created, implemented and managed monthly and quarterly Revenue Protection Controls • Analyzed and evaluated profit margin on new enterprise customer deals Identified monthly, unbilled revenue leakage and Key Performance Indicators preventing further loss
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