Abercrombie & Fitch Co.District Manager
Feb. 2007 - Feb. 2014memphis, tnDistrict Manager (July 2012 - February 2014) • Managed 7 stores including 7 store managers and 21 assistants/managers in training, selling over 300,000 units totaling over $7 million in sales • Developed managers in areas of leadership, communication skills, operations, customer experience, visual merchandising, and human resources • Promoted 9 assistant managers to store managers and 5 store managers to higher volume stores • Performed daily store audits and created strategic plans using SMART goals to achieve desired results for each store • Coached managers through direct, honest feedback in a professional and open/responsive environment • Facilitated bi-weekly conference calls to relay company messages, celebrate current highlights, and create specific weekly focuses and goals • Motivated and inspired management team to complete daily functions, and encouraged participation in company events with charity fundraiser, Instagram challenges and other social media contests • Conducted entry-level management interviews while explaining various career opportunities and company expectations, reviewed resumes, and selected/made offers to future company leaders Store Manager • Hollister Co., Memphis, TN (April 2009 - June 2012) • Hollister Co., Knoxville, TN (June 2008 - March 2009) • Abercrombie & Fitch, Evansville, IN (May 2007 - May 2008) • Developed and promoted future leaders, including over 9 assistant managers, through consistent coaching, assessments and feedback • Exceeded company’s average secret shop score of 4.6 with a 4.75 out of 5 • Recruited, hired and trained a staff of 60-100 associates to keep pace with a $3.5 million store • Managed payroll budget through scheduling systems • Drove business through floor supervision, ranking the second highest unit seller in TN throughout all three brands of Abercrombie and Fitch (24 stores) • Oversaw the flow of merchandise through inventory management and replenishment systems