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Work Background
Keller Williams Arizona RealtyRealtor
Jul. 20152720 E. Camelback Rd., Ste. 100, Phoenix, AZ 85016• Skilled negotiator and mediator. * Trained in Conversational Sales techniques
• Negotiated leasing contracts to meet the needs of some unique businesses.
• Successfully negotiated and prepared contracts for commercial properties in several counties within Arizona.
• Worked closely with Commercial Appraiser in all commercial real estate transactions.
• Experience in many facets of buying and selling real estate; including, residential, commercial, investment, land, and development.
• Consulted on two tract development projects in the White Mountains, working through all of ADRE’s subdivision requirements.
• Prepared Statistical and Comparative Market Analysis to determine values and track market trends.
• Effectively communicate and coordinate with clients, agents, escrow officers, lenders, attorneys, home inspectors, and other vendors to ensure that the terms and conditions of purchase agreements and timelines are met throughout the transaction process.
• Proficiency in using ARMLS and Loopnet. • Familiarity of Landlord Tenant Act.
Partners Rental PurchaseManager
Aug. 1989 - Apr. 2002Tempe, ArizonaPayment Resolution Manager (12/99 – 4/2002) Team Manager – Cardmember Services (12/95 – 12/99) • Created and developed training materials and updates for new processes and procedures. • Quickly identified and escalated process and system issues as part of four-member management team for Payment Resolution. o Facilitated bi-monthly meetings with corporate counterparts to discuss process improvement and resolve Bank and Cardmember impacted issues. o Managed and coached teams of 10 – 15 Customer Service Representatives. • Designated as one of three Hiring Managers for the site. o Responsible for all interviewing and hiring decisions (600 employees). o Regularly met with Hiring Team members and HR Recruiters to share and discuss issues, ideas, and successes. • Member Attrition Management Team. o Met weekly to discuss and attack attrition issues. o Successfully developed action plans to improve employee retention. • Identified and selected as member of Customer Satisfaction Management Team. o Worked closely with five-member management team reviewing Customer Satisfaction Survey results. o Developed action plans based on strengths and weaknesses of those surveys.
ChaseManager
Aug. 1989 - Apr. 2002Tempe, ArizonaPayment Resolution Manager (12/99 – 4/2002) Team Manager – Cardmember Services (12/95 – 12/99) • Created and developed training materials and updates for new processes and procedures.
• Quickly identified and escalated process and system issues as part of four-member management team for Payment Resolution.
o Facilitated bi-monthly meetings with corporate counterparts to discuss process improvement and resolve Bank and Cardmember impacted issues.
o Managed and coached teams of 10 – 15 Customer Service Representatives.
• Designated as one of three Hiring Managers for the site.
o Responsible for all interviewing and hiring decisions (600 employees).
o Regularly met with Hiring Team members and HR Recruiters to share and discuss issues, ideas, and successes.
• Member Attrition Management Team.
o Met weekly to discuss and attack attrition issues.
o Successfully developed action plans to improve employee retention.
• Identified and selected as member of Customer Satisfaction Management Team.
o Worked closely with five-member management team reviewing Customer Satisfaction Survey results.
o Developed action plans based on strengths and weaknesses of those surveys.
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