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Work Background
Salesforce - Service Delivery Manager
Service VictoriaSalesforce - Service Delivery Manager
Dec. 2021 - Apr. 2025Melbourne, VICWorking as the Salesforce - Service Delivery Manager for Department of Premier & Cabinet my responsibilities include; Growing and managing a salesforce development team of two (2) to ten (10) Build and maintain Customer relationships Manage BAU operational issues and major incidents as well as various Projects for 10+ agencies (Customer Stakeholders) including but not limited to; *Victoria Police, *Department of Jobs, Skills, Industry and Regions *Working With Children *Ambulance Victoria *Victoria Fisheries *Service Victoria *Melbourne Strategic Assessment
Salesforce Consultant Project Manager
The Franking GroupSalesforce Consultant Project Manager
Jun. 2021 - Nov. 2021Melbourne, Victoria, Australia
Project Manager
PearsonProject Manager
Feb. 2019 - Apr. 2021AustraliaAs the Online Program Management (OPM) Technology Senior Project Manager my responsibilities included managing the solution definition and delivery of key aspects of Pearson’s OPM Capability & Growth strategy for all new University Partnerships (UP. Systems integration included but was not limited to Salesforce, Peoplesoft, Live-Chat, Zoom, ServiceNow, Seranova Telephony IVR, Marketing Cloud, Canvas, Moodle, Drupal, Enterprise Data Warehouse, new Infrastructure and overall data management / quality .
Senior Project Manager
National Australia BankSenior Project Manager
Oct. 2017 - Apr. 2018Melbourne, AustraliaWorking within the Digital Consumer Wealth Portfolio project managed multiple (6) Risk 9 projects in an AGILE environment to meet APRA’s Risk appetite for the Bank. These included but was not limited to engagement with a broad group of stakeholders, business units, functional teams, Executives, Vendors and External Partners as required to plan & deliver on time, on budget and to the quality expectations of both the customer & APRA • Manage a portfolio of complex initiatives that span one or multiple lines of business • Leading project planning sessions • Coordinating staff and internal resources • Set project goals and provide leadership to the project team • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives • Manage project progress and adapt work as required • Ensure projects meet deadlines • Manage relationships with clients and stakeholders • Design and sign off on contracts • Oversee all incoming and outgoing project documentation • Participate in tender process i.e. design, submission and review • Design risk mitigation plan • Conduct project review and create detailed reports for executive staff • Optimise and improve governing processes and the overall project approach where necessary • Securing growth opportunities and initiating new projects • Managing large and diverse teams • Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organisation. • Prepare estimates and detailed project plan for all phases of the project • Procure adequate resources to achieve project objectives in planned time frames.
Senior Project Manager
University of NewcastleSenior Project Manager
Apr. 2016 - Jul. 2017Newcastle, AustraliaReporting to Vice Chancellor of Teaching and Learning and working under the guidance of the Education Portfolio Manager Student Services I was responsible to oversee the conception, execution and review of key projects aimed at achieving the University’s strategic objectives. Engage with a broad group of stakeholders, including ITS functional teams, Colleges, Service Divisions, Executives, Vendors and External Partners as required to deliver on time, budget and to the quality expectations of the customer.
Senior Project Manager
Australian National UniversitySenior Project Manager
Jun. 2014 - Feb. 2016Canberra, AustraliaWorking for the Associate Director, Enterprise Systems and Project Delivery Manager to oversee the conception, execution and review of key projects aimed at achieving the University’s strategic objectives. Engage with a broad group of stakeholders, including ITS functional teams, Colleges, Service Divisions, Executives, Vendors and External Partners as required to deliver on time, budget and to the quality expectations of the customer.
Director of Technology (ITSS)
Bilkent University BLISDirector of Technology (ITSS)
Dec. 2011 - May. 2014Ankara, TurkeyWorking for the Rector to Successfully Propose, Initiate, Manage & Deliver Multiple Core Strategic Business and Technology Uplift Projects encompassing but not limited to; voice and data communications, academic technology, instructional learning, standard operating system, administrative systems, financial technology, teacher learning staff training, staff and student support including transformation of business processes, operational support services and security.
Infrastructure Project Manager
National Australia BankInfrastructure Project Manager
Jan. 2010 - Sep. 2011Melbourne, AustraliaManage delivery of complex infrastructure and environments for The “Fusion” Program, one of the largest and most complex wealth investment platform migrations ever completed in Australia at the time due to the different product and tax structures. Managed the delivery and release of Platform, MLC Wrap offering, technology change including application migration, data migration, infrastructure procurement and Platform functional enhancements to support new product and services. Support and manage business process change for BAU release. Support the overall delivery of the program to agreed quality, budget and schedule expectations of sponsor and stakeholders.
Application Migration & Deployment Project Manager
KPMG AustraliaApplication Migration & Deployment Project Manager
Mar. 2008 - Jan. 2010Melbourne, AustraliaMigration & Quality Management of 500+ Applications from Windows XP / Office 2003 SOE to Windows Vista and Office 2007 SOE. Manage procurement of 3200+ new hardware and Deployment to 5100+ users including budgetary controls schedules, documentation and resource planning.
Project Manager (Multiple Projects)
Origin EnergyProject Manager (Multiple Projects)
Sep. 2007 - Mar. 2008Melbourne, Australia• Manage vendors delivery and release activities across various program streams i.e. development, testing, business readiness and infrastructure. • Manage all aspects of stakeholder relations, and delivery / implementation of application products through full SDLC. • Multiple Projects Management; Infrastructure Capacity, Legal Entity and Consolidated Accounts (billing) Project Management • Liaise with other program stream management to ensure all inter dependencies are catered for and synergised • Over see Change Management impacts at Enterprise level • Manage and Document Business Requirements across varied business units i.e. billing, legal, networks • SAP Integration and Migration • Data Migration and verification • Work within the Program Management methodology and frameworks governed by the Program Management Office (PMO) • Build and Manage Project resources i.e. Business Analysts, Developers, Testers. • Develop all project management deliverable s including Work Breakdown Structure, Project Plan, Financial Plan, Communication Plan, Quality Plan, Human Resource Plan, Risk/ Issue Management Plan, Project Status Reports • Deliver against defined project scorecard measures of business satisfaction, quality, cost, timeliness and risk • Develop, validate and maintain accurate, predictive and measurable project plans, deliverable s and schedules • Control project schedules to ensure tasks are achieved according to the project plan • Track project related expenditure effectively and efficiently via budgets, actual, accruals and forecasts • Management of Virtual Teams • Identify and Manage Project Risks • Identify Plan, Schedule and Coordinate UAT effort required by business and test team. • Manage the Procurement of Servers and systems
Programme SIT Manager
TelstraProgramme SIT Manager
May. 2007 - Sep. 2007Melbourne
Test Manager / Project Coordinator
KAZTest Manager / Project Coordinator
Nov. 2006 - May. 2007Canberra
Program Test Manager
Australia PostProgram Test Manager
Aug. 2005 - Oct. 2006Melbourne, Australia
Program Test Manager
Alinta EnergyProgram Test Manager
Aug. 2004 - Aug. 2005Melbourne, Australia
IT Support Manager
BONGRAIN BENELUXIT Support Manager
Jan. 2002 - Jul. 2004Melbourne, Australia
Test Team Lead
Surefire Systems Pty LtdTest Team Lead
Mar. 2001 - Nov. 2001Melbourne, Australia
Test Team Lead
ANZTest Team Lead
May. 2000 - Feb. 2001Melbourne, Australia
Team Leader / SOE & Specialist Application Tester
Victoria Police ForceTeam Leader / SOE & Specialist Application Tester
Sep. 1999 - Mar. 2000Melbourne, Australia
Rollout Team Leader
TelstraRollout Team Leader
Apr. 1999 - Sep. 1999
Desktop Support Administrator \ Hardware Technician
AnsettDesktop Support Administrator \ Hardware Technician
Feb. 1997 - Mar. 1999

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