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Work Background
Orgfarm.storeDirector – Operations
Nov. 2018Chennai, Tamil Nadu, IndiaAs a founding operations leader, I built Orgfarm’s retail e-commerce and offline business from the ground up, setting up infrastructure, supply chain, and teams that powered profitable growth. I established a modern warehouse with advanced systems, streamlined procurement and logistics, and drove end-to-end operational strategy. My leadership extended to cross-functional teams spanning sales, logistics, procurement, and customer service, ensuring sustainable scale and customer satisfaction. Key Achievements: • Transformed a startup concept into a fully operational and revenue-generating retail e-commerce platform and physical store.
• Boosted order fulfillment efficiency by 30% through warehouse automation and process redesign.
• Reduced logistics expenses by 18% with optimized delivery routing and strategic partner management.
• Expanded into multiple cities, scaling operations seamlessly while maintaining near-zero stockouts.
• Consistently achieved revenue and growth targets through sharp sales execution and market-driven campaigns.
• Built and nurtured a high-performing team of 120+ professionals across functions. ➤ Specialties: Strategic Planning & Execution, Operations Management, Supply Chain & Logistics, E-commerce Operations, Procurement & Vendor Management, Warehouse & Inventory Management, Business Process Improvement, Cost Optimization & Budgeting, Facility & Infrastructure Management, HR & Workforce Planning, Talent Acquisition & Retention, Team Leadership & Development, Stakeholder & Vendor Relations, Contract Negotiation, Performance Monitoring & KPIs, Customer Experience Management, Compliance & Risk Management, Startup Scaling & Growth Strategy, Change & Transformation Management, Sales & Business Development Support, Training & Employee Engagement, Data Analysis & Decision-Making, Sustainability & Energy Management, Cross-Functional Collaboration, Continuous Improvement.
C1X Inc.HR & Operations Manager
Dec. 2014 - Nov. 2018Chennai, Tamil Nadu, IndiaLed dual responsibilities across HR and operations during a phase of rapid organizational growth. Designed frameworks for recruitment, onboarding, employee engagement, and workforce planning, while streamlining operational processes for efficiency and compliance. Acted as a bridge between leadership and employees, fostering a collaborative culture and supporting scale-up initiatives. Key Achievements: • Digitized HR systems, cutting recruitment cycle time by 40% and reducing manual workload.
• Increased employee satisfaction by 25% with targeted engagement and retention programs.
• Designed training programs to strengthen leadership and communication, enhancing team productivity.
• Implemented HR analytics and dashboards to enable data-driven decision-making.
• Recognized by leadership for building a scalable HR foundation aligned with business goals.
Suntronics SolarFacility Manager
Jan. 2012 - Jun. 2014Coimbatore, Tamil Nadu, IndiaOversaw end-to-end facility management including maintenance, safety, energy optimization, and vendor management. Drove initiatives to ensure compliance, operational efficiency, and sustainability while minimizing downtime and costs. Key Achievements: • Cut utility costs by 15% through energy conservation and efficient facility practices.
• Reduced downtime of critical equipment by 20% with preventive maintenance programs.
• Improved workplace safety through compliance audits, drills, and awareness programs.
• Negotiated with vendors to secure favorable terms and enhance operational reliability.
• Implemented ISO-compliant processes, supporting sustainability and green initiatives.
Travel LodgeHousekeeping Supervisor
May. 2011 - Mar. 2012• Directed daily housekeeping operations, ensuring compliance with international hospitality standards.
• Improved guest satisfaction by introducing streamlined cleaning and service procedures.
Hotel Shan RoyalExecutive Housekeeper
Dec. 2008 - Aug. 2010• Supervised housekeeping operations, staff training, and guest service quality for a premium hotel.
• Implemented cost-effective housekeeping practices while maintaining service excellence.
Gulf Catering CompanyHousekeeping Supervisor
Oct. 2007 - Sep. 2008• Led facility and housekeeping operations for large-scale defense projects under stringent quality standards.
• Coordinated multi-cultural teams to maintain high operational efficiency in a challenging environment.
Eyrie TechnologiesFacility Manager
Aug. 2005 - Aug. 2007• Directed facility management functions, including infrastructure upkeep, vendor management, and compliance.
• Introduced preventive maintenance programs to reduce downtime and extend asset life.
Radhakrishna Hospitality Services Pvt. Ltd.Executive – Operations
May. 2004 - Jul. 2005• Managed daily catering and facility operations for corporate clients, ensuring smooth service delivery.
• Coordinated with vendors and internal teams to control costs and improve operational efficiency.
Apollo HospitalsHousekeeping Supervisor
Aug. 2000 - Dec. 2002• Oversaw housekeeping operations across critical hospital units, ensuring strict hygiene and compliance with healthcare standards.
• Trained and supervised staff to maintain service quality and patient satisfaction.
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