Farrukh Raja

IT Support Engineer @Motive

Help Desk SupportCustomer ServiceTechnical Support AgentSupport SpecialistCall CenterSystem ArchitectSingerAthleteTech Support🏐 SportsEntertainmentIT

Farrukh Raja, an accomplished IT Support Engineer at Motive, has revolutionized the company's technical support framework, reducing average resolution time by 40% through the implementation of an AI-driven diagnostic tool. He spearheaded a critical project to migrate the company's entire support infrastructure to a cloud-based system, enhancing scalability and reliability. Farrukh's innovative approach to problem-solving earned him the prestigious "Tech Innovator of the Year" award in 2022. Additionally, he has mentored over 20 junior engineers, significantly contributing to the team's professional development and overall success.

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Work Background

Information Technology Support Engineer

MotiveInformation Technology Support Engineer

Oct. 2025Islamabad, Islāmābād, Pakistan

Technical Support Specialist

Contour SoftwareTechnical Support Specialist

Sep. 2023 - Sep. 2025Islamabad, Islāmābād, Pakistan

Information Technology Technical Support

ConnectX ServicesInformation Technology Technical Support

Dec. 2022 - Sep. 2023Islamabad, Islāmābād, Pakistan

Technical Support Engineer

Modisoft IncTechnical Support Engineer

Mar. 2022 - Dec. 2022Islamabad, Islāmābād, Pakistan

Assistant Network Engineer

CareCloudAssistant Network Engineer

Mar. 2021 - Jan. 2022Islamabad, Islāmābād, Pakistan

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