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Work Background
Clarity ConsultantsTechnical Writing Consultant - repeat client
Oct. 2024 - Jun. 2025Technical writing assignment for a bank to analyze, combine, consolidate internal onboarding and other technical processes to decrease fragmentation, complete incompletions, update outdated processes to ensure consistency and change management throughout the departments. Provided new and engaging materials for diverse team with a retail audience (banking customers).
AquentSenior Copywriter
Aug. 2024 - Jul. 2025Senior copywriting assignment for a major e-commerce platform to produce content for the seller eLearning hub in Contentstack. Collaborated with copywriters, designers, SMEs, PMs, engineers, and legal to produce, update, and validate copy. Reviewed asset requests and verified UX user-flow steps to ensure accuracy as well as policy, standards, and brand ID adherence.
Clarity ConsultantsTechnical Writing Consultant
Nov. 2022 - Jan. 2023Technical writing assignment for a bank to analyze, combine, consolidate internal onboarding and other technical processes to decrease fragmentation, complete incompletions, update outdated processes to ensure consistency and change management throughout the departments. Provided new and engaging materials for diverse team with a retail audience (banking customers).
Amy's KitchenLearning and Development Consultant - repeat client
Feb. 2021 - Jul. 2021Created Train the Trainer training program, including onboarding, documentation, navigating LMS, working with store managers (SMEs) to ensure consistency and change management throughout new stores in different locations. Provided new and engaging learning materials for high turnover industry with a diverse team (age, ethnicity, etc.) to ensure inclusivity and retention.
EstateGridFounder
Jan. 2020 - Dec. 2022Founder of fintech startup that would automate the process of managing non-will and non-legal related after death tasks (entailed pitching to investors, forming a corporation, managing all startup functions; compliance, risk management, legal, R&D, etc.)
UL SolutionsSenior Instructional Designer - repeat client
Aug. 2019 - Nov. 2019Storyboarded dozens of global safety courses from PowerPoint to Storyline.
Amy's KitchenLearning and Development Consultant
Jun. 2018 - Sep. 2019Created from scratch, the entire new hire training program for new restaurant with high turnover. Decreased attrition by 74% due to training materials created. Simplified complex menu (four options for one menu item: vegan/gluten-free/vegan-gluten-free/non-dairy) for entry level employees.
Cannon Financial Strategists, Inc.Quality Assurance Quality Control
Nov. 2017 - Feb. 2018Performed QA for dozens of WBT financial courses to ensure consistency, accuracy, and adherence to brand ID, style guide, etc. across all training content.
Cypress Private SecurityTechnical Writing Consultant
Nov. 2017 - Feb. 2018Created or edited twelve Standard Operating Procedures for private security company.
UL SolutionsQuality Assurance Quality Control
Apr. 2017 - Aug. 2017Performed QA for more than 250 global safety education eLearning courses and tests offered globally in ten languages ensuring visual consistency, style guideline and brand adherence, and learner usability.
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