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Work Background
Daikin ComfortLegal Operations Manager
Jan. 2023Houston, Texas, United States
ITWLegal Operations Manager
Sep. 2020 - Dec. 2022Glenview, Illinois, United States
WalgreensProject Manager - Legal Operations
Nov. 2015 - Aug. 2020Deerfield, Illinois, United StatesManaged projects and technology strategy for the Legal Operations department of approximately 175 professionals. • Expanded Legal Matter Management system (LMM) for spend management & electronic invoice submission, review and approvals, reducing manual invoice processing by 90%. Increased LMM to include Legal Hold process for managing legal holds.
• Developed improved process for Outside Counsel/Vendor Management, including recommending improvements to the vendor guidelines.
• Developed financial reports and KPI dashboards for executive leadership in managing matters and legal spend.
• Participated in Business Transformation initiatives to improve business processes using various applications such as SharePoint, MS Teams/Office 365.
• Coordinated technology projects for integrating corporate source systems with Legal Operations LMM system, such as AP, HRIS, LDB (location database) and external systems such as CPI (intellectual property).
• Delivered Legal Department SharePoint solution for department communications, document sharing, team calendar, discussion boards, and more. Introduced the expansion to incorporate solutions under the new MS Teams tools.
• Provided Legal Division Business Tools intranet site using SharePoint for self-service legal documents for corporate business partners.
• Prepared and managed legal specific systems with a budget between $1.5M to $2.5M.
• Defined IT Technology Roadmap for meeting Legal Department strategic goals.
• Served on the Diversity & Inclusion Committee providing KPI metrics on Legal Spend and meeting goals of driving legal spend equity.
WalgreensProject Manager - IT
Apr. 2011 - Oct. 2015Managed research & development projects related to new in-store technologies.
• Managed a project for the centralization of the in-store everyday retail and promotional signage system.
• Directed the on-shore and off-shore resources responsible for Extract, Transform, & Load source system data to an Oracle central database. Developed template design resources for the project. Reviewed deliverables prepared by business analysts and developers.
• Oversaw project resource plans and manage project team resources.
• Prepared and delivered weekly project engagement reviews.
• Administered project risks & issues, ensuring timely corrective action; project costs and resource allocations to maintain overall project budgets.
• Managed technical and non-technical project vendors, consisting of software, hardware, and store fixtures. • Addressed procurement of hardware, software and store fixtures related to project scope. • Coordinated technical services with the Enterprise Shared Services team.
SUPERVALUProject Manager - IT
Sep. 2009 - Apr. 2011Managed day-to-day operations of the Extract, Transform & Load (ETL) team; project work plans according to project scope & business requirements and project resources plan. Coordinated data cleansing efforts of legacy data in preparing for migration to Oracle Retail Management System.
SUPERVALUProject Manager - Six Sigma
Jan. 2007 - Sep. 2009Itasca, Illinois, United StatesOrganized and led cross-functional teams to improve processes using Six Sigma DMAIC & lean methodologies. Delivered four projects that identified key inputs for improving division processes in key operations of recycling, meat and produce departments resulting in over $1,000,000 in financial benefits.
SUPERVALUResource Manager
Nov. 2004 - Jan. 2007Itasca, Illinois, United StatesManaged 24 IT associates (Systems Analyst and Developers) responsible for retail system support and software development.
Baker McKenzieFinancial Systems Support Manager
Oct. 2001 - Oct. 2004Managed operations of the regional & global financial/time & billing applications support teams with a regional staff of four and global staff of four in 60+ offices.
City of ChicagoDirector of Information Systems, Legal Operations
Aug. 1996 - Sep. 2001
SearsLegal Systems Manager
Sep. 1993 - Nov. 1996
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